WoodSpring Suites Phoenix-Deer Valley
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room had pests, dirty floors, and malfunctioning appliances.
Business reply on Google
Michelle, thank you for taking the time to share your detailed feedback. We’re pleased to hear your check-in experience and initial room met expectations, and we appreciate your recognition of our front desk team member. We regret that your experience became inconsistent following your room change due to the refrigerator issue, and that the A/C concern required attention during your stay. These matters should have been handled more seamlessly by our team. We also take your comments regarding room condition and cleanliness very seriously. While these concerns were not escalated to us during your stay in a way that allowed immediate intervention, we are reviewing them internally with our leadership and housekeeping teams. Your feedback is appreciated as it helps us identify areas where we need to improve consistency and service delivery across all guest experiences.
Front desk was unavailable for check-in during early morning hours.
Business reply on Google
Christopher, we are sorry to hear about your experience with our late-night check-in process. This must have been especially difficult while you were traveling for work, and we understand how important it is for guests like you to have clear access and support regardless of the hour. Our Guest Relations team will be looking into how we can better assist guests arriving outside typical front desk hours. Thank you for bringing this to our attention.
Unsanitary room conditions and refusal to refund early check-out charges.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. After reviewing your concerns, we would like to clarify a few points regarding our policies and procedures. At the time of booking and again during check-in, all guests acknowledge our reservation terms, which state that reservations are non-refundable. The 48-hour notice policy you referenced applies specifically to cancellations prior to check-in, not early departures once a stay has begun. Regarding housekeeping, as an extended-stay property, we provide full housekeeping service every two weeks. Additional housekeeping services are available upon request for a $25 fee, which is disclosed at check-in. We regret if this was not clear during your stay and would be happy to review how we communicate this more effectively. Concerning the reported insect issue, we take pest control and cleanliness very seriously. All rooms are routinely treated and maintained on a scheduled prevention program. During your stay, we did not receive any reports from you or our staff regarding insects; had we been informed, we would have addressed the matter immediately. We
Lack of amenities, poor room quality, and absent front desk staff.
Business reply on Google
David, thank you for sharing your experience with us. We are truly sorry that your visit left you disappointed, particularly given the issues you described with your guest room, amenities, and service. Our housekeeping, engineering, and Guest Relations teams will be made aware of your feedback so we can address the concerns you raised. We appreciate the chance to improve and hope you find future stays elsewhere more to your satisfaction.
The room lacked basic amenities and functional equipment.
Unattended front desk, noise issues, and multiple room maintenance problems.
Business reply on Google
David, we are genuinely sorry your experience was such a disappointment and that your visit ended so abruptly. It is clear your stay was disrupted by multiple issues, both in your guest room and throughout the hotel, as well as the lack of assistance when you needed help from our team. Our housekeeping and engineering teams will review the conditions you described, and we will address your concerns about front desk availability with our Guest Relations team. Thank you for sharing these details, as they highlight areas we need to address.
Hotel room lacks basic amenities and has poor room quality.
Business reply on Google
Linda, thank you for sharing your experience and detailing your concerns. We’re sorry your stay didn’t meet expectations and can understand how disappointing it must have been. Your feedback has been shared with our team to help us identify areas for improvement. We appreciate you taking the time to let us know about your visit.
Customer vehicle was stolen from the hotel parking lot.
Business reply on Google
Kz, thank you for sharing your experience. We’re truly sorry to hear about this difficult situation and understand how upsetting it must have been. Your feedback has been shared with our management team, and we’ll continue working to make our property safer and more comfortable for everyone.
Hotel cancelled reservation causing customer to pay higher rates elsewhere
hotel refused to provide a refund for unused nights as promised
Business reply on Google
Daniel, thank you for sharing your concerns. We're sorry to hear your experience with our team did not meet your expectations, especially regarding the communication about your early checkout. Your feedback is important, and we'll be reviewing this situation internally to help ensure clearer information in the future. We appreciate you letting us know and wish you the best in your future travels.
dirty floors, broken outlets, slow sink drainage, and poor staff availability
Business reply on Google
Robin, the experience you described is not typical. The team endeavors to provide a smooth and comfortable stay for guests. It is always suggested that guests reach out to a team member directly to address any issues during their visit. Thank you for your feedback.
Inconvenient laundry exchange process and lack of regular room cleaning services.
Business reply on Google
Hi-me, thank you for providing your feedback. Providing essential services and amenities that enhance the guest experience is a priority. There are some areas that could be strengthened, and this feedback will be shared with the relevant team members for assessment. Safe travels on your future stays, wherever they may be.
Unsanitary room conditions and safety concerns regarding other hotel guests.
Business reply on Google
Eyerusalem, the feedback about your stay is concerning. The team is committed to ensuring an improved experience for future guests and will investigate these claims thoroughly. Addressing your concerns and enhancing guest satisfaction are priorities. If there's ongoing communication required about unresolved matters, continuing to liaise with the management team could ensure a more satisfactory resolution. We apologize for the troubles.
Refusal of refund, uncomfortable bed, unclean room, and broken amenities.
Business reply on Google
Kitty, thank you for sharing your experience. It seems there were several aspects you were dissatisfied with during your stay. The conditions you described are not what we aim to deliver to our guests. We understand your disappointment, and we appreciate your feedback.
Hotel rooms were dirty and lacked basic bedding and trash bags.
Business reply on Google
Viridiana, thank you for sharing your experience. The team strives to maintain a welcoming and clean environment for all guests and will look into the issues you raised. The team members are committed to ensuring guests feel comfortable and have someone available to assist during their stay. Your feedback is valued.
Staff allegedly stole personal belongings and provided inconsistent information…
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel room floor was sticky and the bedding smelled bad.
Business reply on Google
Alba, thank you for acknowledging the friendliness of our team during your check-in and check-out. It's disappointing to hear about the cleanliness concerns you encountered in your room. Your feedback is important, and we will address these issues to enhance our guests' experience.
Lack of safety and security in the parking lot area.
Business reply on Google
Melissa Joseph, Your feedback is appreciated. It is good to know your interactions with our team members were positive. Your observations regarding the surroundings and mentioned activities have been noted. We're always striving to create a comfortable experience for our guests and will use your comments for improvement. Thank you for highlighting the full-size fridge and freezer feature. We apologize for the troubles. Safe travels.
Lack of water and poor customer service regarding refund request.
Business reply on Google
Chris, we’re genuinely sorry to hear that your stay did not meet expectations and you faced issues with our amenities. It's distressing that the surrounding area caused discomfort as well. We emphasize that our team is always eager to discuss concerns and find viable solutions. In regards to your contractual agreement and refund concern, these policies are put in place to ensure transparency and fairness. It's important to provide the utmost customer service, and your feedback helps us improve this aspect. Thank you for your feedback.
Poor customer service and lack of essential room amenities
Business reply on Google
Betty, we appreciate you taking the time to share your thoughts and concerns. We're pleased you found the accommodations spacious and clean. Nevertheless, the aspects that did not meet your expectations will certainly be noted. We apologize for any dissatisfaction related to our accommodations, including the unique policies around kitchen facilities and amenities. When it comes to our team members’ attitude at the front desk, we assure you that guest friendliness is paramount, and your observations are certainly misaligned with our standards. On another note, we understand that the bed comfort and frequency of our housekeeping service were not to your liking. Lastly, we regret any inconvenience caused during communication with a member of our team. We will take your feedback into account as we strive to maintain superb service quality and support to our guests.