Worthington Automotive
🚗 Auto & Repair · Worthington
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The shop refused to perform maintenance on an aftermarket upfitted vehicle.
Business reply on Google
Thank you for sharing your feedback, Joshua. I'm sorry to hear about your recent experience at Worthington Automotive. We handle each vehicle on a case-by-case basis to ensure optimal care and safety, including the resources required to secure an accurate repair. The Shelby product does challenge our ability to guarantee services are done in a manner as outline by the upfitter due to lack of technical information. It is with regret we declined your request. I believe our regrets would be intensified should there be something unknown cause an issue with servicing the vehicle. Our goal is to help, not harm. Your comments are valuable and will help us improve our policies to better accommodate all types of vehicles in the future.
The business charged significantly more than the initial quoted price.
Business reply on Google
I'm sorry to hear that you are not satisfied with the automated quoting widget. It pulls from the least expensive parts. In this case the Denzo OEM reman is the only one that holds up, and that is what was quoted and approved. We make it a priority to cover the cost of parts, and labor prior to completing service.
Improper brake installation caused premature wear and safety concerns.
Unauthorized service, overcharging, property damage, and rude staff behavior.
Business reply on Google
Hello Caroline, Thank you for your review because it's always great to know we are doing a good job for our customers. As the owner I want to know if you ever have a problem so feel free to let me know. Again thank you for your review it means a lot to us.
Business charged extra fees not specified in the Groupon voucher terms.
Mechanic charged for incomplete repairs and returned an unsafe vehicle.
mechanics performed incorrect repairs and failed to complete wheel alignment
Vehicle issues remained unresolved after paying for service and repairs.
Business reply on Google
Thank you for the review Cameron, I can not find you in our system. Could you please reach out to us at [email protected] so I can look into this?
Improperly installed brake dust shield caused scraping noise
Business reply on Google
Hello Jessica My name is Mike and as the owner of Worthington Automotive I was very sad to know you were treated that way. We want to try and make things right with you. We will refund to you the $130.00 and do out best to make sure you stay a happy customer of ours. Please call us and ask for Rod H. he will have the information needed to take care of you.
The business charged high fees for a vehicle diagnosis.
Business reply on Google
Kyle at Worthington Automotive we try very hard to keep prices fair and competative. We wish we could keep prices from going up. However as you know prices are up on just about everything. I will tell you we do have promotions and discounts. Contact Rod H. our Fleet Operations Manager he will be able to take care of you and help promotion for your next visit. Thank you for your review.
The business recommended unnecessary and redundant vehicle repairs.
Excessive wait time and poor communication regarding vehicle inspection services.
The repair estimate for the oil leak was unexpectedly high.
mechanics caused additional damage and attempted to charge for repairs
Business reply on Google
Hi Kenneth, I left a message for you to bring in the receipt so I could pay you for it and I still haven't heard back from you. My offer still stands. Mike
The shop charged an excessive price for a single coil replacement.
Business reply on Google
We am very happy to deliver the customer service you deserve. It is unfortunate that the value of our low labor rate and lower than industry standard markup on premium parts is not obvious. I welcome you to visit us again so together we can make cold-calls on other professional facilities comparing our pricing. I assure you, we constantly monitor our pricing as to stay competitive for customer attraction and retention
The shop performs unnecessary repairs leading to unexpected billing increases.
The shop provided multiple inaccurate engine diagnostic estimates.
Business reply on Google
Please contact me so I can make this right.
The shop failed to repair the vehicle correctly.
Business reply on Google
Hi Donnie, if I recall your car was towed in after driving thru standing water after a flash flood. We replaced the mass air flow sensor and air filter to get it running again. We fixed your vehicle for the problem that was the cause for it to be towed. You said the the shiftier was stiffer then before it came in. Like I said, before changing a mass air flow sensor in the engine compartment can not case the shiftier to become stiffer. Driving thru standing water must have caused this, after all the cables from the shiftier travel under the vehicle.