Wyndham Philadelphia Historic District
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor housekeeping, non-functional WiFi, and noisy air conditioning.
Business reply on Google
Debraj, thank you for sharing these details about your experience. We are genuinely sorry that your visit was impacted by both the service from our housekeeping team and challenges with WiFi and your room’s AC. Your perspective on the overall condition of the property has also been noted, and our engineering and operations teams will use your feedback as we plan future improvements. We appreciate the chance to learn from your experience.
Hotel charged for late checkout despite guest leaving early.
Hotel room was dirty and the promised refund was never issued.
Business reply on Google
Thank you for bringing this to our attention. I'm very sorry to hear about your experience and the frustration you've had trying to resolve it. I would appreciate the opportunity to make this right. Please reach back out to the hotel and ask for Chris, and I'll be happy to personally review your reservation and work with you to resolve the matter. I apologize if you've had difficulty getting in touch with us, and I look forward to assisting you directly. We hope to have the opportunity to restore your confidence in us.
poor room maintenance, hidden fees, and inadequate staff communication during emergencies
Business reply on Google
KW, we are truly sorry for the experience you described during your visit and regret that so many aspects of your stay created such disappointment. From the concerns in your room to the issues you encountered with our amenities, as well as the challenges you faced with communication and service, this is a difficult account for us to read. Your remarks will be addressed with our housekeeping, engineering, and Guest Relations teams to ensure the service you described does not repeat itself. We value your feedback and appreciate the chance to learn from what happened.
Customer alleges discrimination and unprofessional conduct by the operations manager.
Business reply on Google
We are sorry to hear that you left with this impression, as we strive to treat every guest with professionalism, courtesy, and respect. We take concerns like yours very seriously and appreciate you bringing them to our attention. Because this involves specific interactions and privacy considerations, we are unable to discuss the details in a public forum. If there is anything further you would like to share, we encourage you to contact the hotel directly so we can review your concerns appropriately. We wish you all the best.
The hotel rooms and hallways are dirty and smell unpleasant.
Business reply on Google
We are sorry, Said, that your experience did not meet your expectations. It is concerning to hear about the cleanliness and odor issues you described, as well as your frustration with parking. Our housekeeping and Guest Relations teams will review your feedback closely so we can address these matters moving forward. We appreciate you bringing this to our attention.
The blackout curtains in the hotel room do not close properly.
Business reply on Google
Thank you for taking the time to share your experience, Leroy. While we are glad your overall visit was manageable, we are very sorry about the issue with your room's blackout curtains. This matter has already been shared with our engineering team for closer review. We appreciate your feedback and the opportunity to improve.
Excessive noise and failure to honor promised billing adjustments
Business reply on Google
Stuart, we are truly sorry for the experience you and your wife endured during your recent stay. The issues you described around overnight disturbances, as well as the difficulties you faced trying to resolve both the noise situation and your follow-up requests, are deeply concerning to us. It is unacceptable that you did not receive the support and resolution promised during or after your visit, and we regret that our Guest Relations team did not address your concerns in a timely and effective manner. Your comments make it clear that multiple aspects of your experience, from disruptions on your floor to the handling of compensation, let you down at every stage. We take your feedback very seriously and will be looking closely at how our protocols and communication can be improved for the future. Thank you for taking the time to detail your experience. We appreciate the opportunity to learn from what happened and are committed to doing better.
Hotel rooms have moldy odors, poor internet, and loud HVAC units.
Business reply on Google
Matteus, we apologize that your experience with your guest room and some of our amenities left you disappointed. The concerns you described, including the air quality and comfort of your room, as well as the issues with connectivity and HVAC, are important to us. Our housekeeping and engineering teams will review your comments carefully. We appreciate you bringing these matters to our attention.
The hotel room floors were dirty and the facility is dilapidated.
Business reply on Google
Iain, we are very sorry your experience with us was so disappointing. The cleanliness concern you described in your room and the overall condition you found during your visit do not reflect the standards our housekeeping and engineering teams hold themselves to. We take your comments seriously and are grateful you took the time to share them with us.
unauthorized charges and failure to refund security deposit
Business reply on Google
Alexandra, thank you for sharing what happened after your stay. We are truly sorry for the frustration and stress caused by not receiving your deposit as well as the additional charge you described. Our Guest Relations team will look into this as a priority, and we want to help resolve your billing concerns as quickly as possible. We understand how disappointing it is to leave with unresolved questions after what started as a good visit. Your experience is not the lasting impression we want for our guests, and we genuinely appreciate you bringing it to our attention.
Hotel room had a flea infestation and was extremely dirty.
Business reply on Google
We are sorry to hear about your experience and understand how stressful this situation has been for you and your family. After receiving your concerns, we immediately had the room professionally inspected by a licensed pest control company. Their inspection found no flea activity or evidence of an infestation within the room. While the inspection findings did not support that the issue originated from the hotel, we still understand how upsetting this experience has been from your perspective. Cleanliness and guest safety are priorities for our property, and we take all concerns of this nature very seriously. We appreciate your feedback and wish you and your family the best moving forward
Hidden fees and deceptive third-party booking practices caused financial loss.
Business reply on Google
Anthony, we are genuinely sorry your experience booking a room became so frustrating and disappointing. It is clear from your review that the cancellation process and the related charges left you feeling taken advantage of, which is far from the experience we want for anyone. Our Guest Relations team takes concerns about transparency and billing extremely seriously, and we regret that your interaction left you feeling this upset. Your feedback will be directed to our Guest Relations and management teams so they can look more closely at the points you raised around policies and fees. We appreciate you sharing your perspective.
broken elevators, dirty rooms, noisy air conditioning, and unpleasant odors
Business reply on Google
We are truly sorry, P, that your experience covered so many frustrating issues during your stay. Our housekeeping and engineering teams will be reviewing the cleanliness concern you described in your room and the problems related to the elevators and air conditioning. Thank you for being candid with your feedback, as it helps our entire team focus on the areas that need improvement most.
The hotel room was filthy with poor sound insulation.
Business reply on Google
Thank you, Isabella, for taking the time to share your experience. We are truly sorry that your room and bathroom condition, along with the noise you encountered, had such a negative impact on your stay with us. Your comments will be routed to both our housekeeping and engineering teams, as well as our Guest Relations team. We appreciate you highlighting where things went wrong, and we are grateful for the opportunity to improve.
The hotel charged an unauthorized parking fee to the guest.
Business reply on Google
Agustin, thank you for your kind words! We’re glad you enjoyed the welcoming service at Wyndham Philadelphia Historic District. Our team looks forward to hosting you again soon.
poor air quality and health issues caused by hotel room conditions
Hotel rooms were uncleaned and restaurant service was poor and inaccurate
Business reply on Google
Taylor, thank you for taking the time to share such detailed feedback. We’re sorry your experience didn’t meet expectations, and we truly regret that your stay was so disappointing. Your comments have been shared with our team so we can carefully review the areas you mentioned. We appreciate you letting us know and will use your insights to help us improve.
Loud protests by striking staff disrupted the hotel stay.
Room contains mold, dirt, and lack of basic supplies.
Business reply on Google
Dear Rob, Thank you for bringing these concerns to our attention. It's truly disheartening to learn about the various issues you encountered during your stay, as they're definitely not indicative of the quality experience we aim to provide. Your comments regarding the room cleanliness and the issues you had with the service, including the prompt delivery of amenities, are very important to us. Rest assured that we take this feedback seriously and will share your experiences with our team, so we can take the necessary steps to improve our services. We are committed to offering our guests a pleasant stay and your feedback is integral to enabling us to achieve that. We hope you will give us another opportunity to serve you better in the future. Thank you once again for your insights.