Zaytoon Mediterranean Grill in Hilliard
🍽️ Restaurants · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The food served was overly salty and lacked quality flavor.
The food quality was average and the atmosphere felt sterile.
The restaurant failed to provide the requested amount of sauce.
customers experienced food poisoning symptoms after consuming bowls
Business reply on Google
Hi Miranda, We’re really sorry to hear you felt unwell — that’s definitely not the experience we want for any guest. All our ingredients are handled with care, but we understand that certain items like feta or hummus can occasionally cause sensitivities. Please email us at [email protected] with your order details so we can look into it and offer you a full refund. Your feedback is important, and we’d like to make things right.
The falafel bowl contained spoiled lettuce and reduced portion sizes.
Business reply on Google
We’re very sorry for your experience. That’s not the quality or service we want to provide. Please reach out to us at [email protected] so we can make this right with a refund or replacement. We appreciate your feedback and hope to serve you better next time
restaurant refused to refund a cancelled delivery order
Business reply on Google
We sincerely apologize for the inconvenience you experienced with your recent order. Upon investigating, we discovered that a technical issue with our payment processor led to your order being inadvertently canceled and refunded without our immediate knowledge. We've reached out to you via email with detailed information and a resolution. Please feel free to contact us directly at [email protected] if you have any further concerns.
Unfriendly staff, flavorless food, and high prices.
unsanitary food handling practices and lack of hygiene by staff
Business reply on Google
Thank you for taking the time to share your thoughts. At Zyatoon, we take great pride in maintaining high standards of cleanliness and hygiene, and we’re confident in the practices we follow daily. Our toppings and salads are displayed in open trays, which is standard in most fast-casual restaurants, allowing customers to customize their meals. Additionally, our kitchen is open and visible to ensure transparency in our operations. We’d like to clarify that your comments seem to be speculative, as there have been no violations or issues reported. We undergo regular health inspections and consistently meet or exceed all regulatory requirements. Our team is trained to handle food safely, and we monitor these practices closely to ensure the safety and satisfaction of our customers. We understand that everyone has different comfort levels, and we respect that. If our setup does not meet your personal preferences, we kindly recommend exploring options that better align with your expectations. Thank you again for your feedback. Should you have any further questions or concerns, feel free to reach out to us directly at [email protected].
inconsistent meal pricing and reduced portion sizes
Business reply on Google
Thank you for your feedback and loyalty. We apologize for any inconsistency in portion sizes and pricing you’ve noticed. Please be assured, there have been no changes to our prices or the food quantities. To help us address this, could you provide more details about your orders?We’re committed to maintaining the high standards you expect. Feel free to contact me directly at the restaurant with any concerns. [email protected]
The hummus had poor texture and an overpowering garlic flavor.
Business reply on Google
We apologize for the hummus falling short of your expectations. It's important to note that our authentic hummus is intentionally served cold and with a creamy texture. We value your feedback and are dedicated to upholding the quality of our traditional dishes. Thank you for bringing this to our attention, and we look forward to the opportunity to make it right in your next visit.
The restaurant has reduced the portion sizes of their food.
Business reply on Google
I'm sorry to hear you've been unsatisfied recently. We value your feedback and want to ensure you have a great experience. Could you please reach out to us at [email protected] with more details about your recent visits so we can address your concerns? We'd appreciate the opportunity to make things right.
Customer service was poor and extra charges were applied for sauces.
Business reply on Google
Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your visit. We want to clarify that we do not charge extra for sauces. Our policy is to provide complimentary sauces with our meals to enhance our customers' dining experience. It appears there may have been a misunderstanding, and we apologize for any confusion caused. We're sorry to hear that your experience fell short of your expectations. We take your feedback seriously and will use it to improve our service moving forward. We would love the opportunity to make it up to you. Please reach out to me at [email protected] so that we can discuss your experience further and find a suitable resolution.
The price of the hummus platter was considered too high.
Poor food quality, cold items, and missing sauce.