Zen Lotus Nail & Spa

Business reply on Google

Hi Tali, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially during what should have been a quick and stress-free visit before such a special event like your daughter’s prom. At Zen Lotus, we absolutely respect every client’s choice of service—whether it’s one toe or a full set. While our team may suggest additional services, it should always be done politely and without pressure. What you described regarding attitude and communication does not reflect the level of professionalism we expect from our staff. We also take your concern about language and communication seriously. Our goal is always to make every guest feel comfortable and respected, and we will be addressing this with our team to ensure clear, respectful communication at all times. Your feedback is important to us, and we will use it to improve. We truly hope you’ll consider giving us another opportunity to provide you with the better experience you deserve. Sincerely, Zen Lotus Nails & Spa Owner

Business reply on Google

Hi Pravalika, Thank you for sharing your experience with us. First, congratulations on your wedding—we’re truly honored you chose to visit us for such an important occasion. We are very sorry to hear that your visit did not meet your expectations, especially at a time that should have been joyful and relaxing. What you described—being on the phone during service, lack of attentiveness, and especially the incident where you were hurt without a proper apology—is not acceptable and does not reflect the standards we hold for our team. Every client deserves to feel cared for, and even more so when preparing for a special life event. We take your feedback seriously and will be addressing this internally to ensure our staff maintains professionalism, full attention during services, and proper care at all times. We truly appreciate you recognizing the professionalism of other team members, and we regret that your experience did not reflect that same level of service. Your feedback helps us improve, and we are committed to doing better. If you’re open to it, we would appreciate the opportunity to make this right. Please feel free to reach out to us directly. Sincerely, Zen Lotus Nails & Spa

Business reply on Google

Hi Mary, Thank you for your feedback. We’re sorry to hear about your recent experience—it’s definitely not the impression we want to give our clients. At Zen Lotus Nails & Spa, pricing can vary depending on the shape, length, and any changes requested during the service. We always try our best to communicate clearly before and during the process, but we understand how this situation may have felt confusing or frustrating. Your concern about being charged differently and the shape not meeting expectations is important to us. We would truly appreciate the opportunity to speak with you directly and make things right. Please feel free to call us at (904) 928-4400 or stop by the salon so we can review your visit and take care of you properly. Thank you again for bringing this to our attention—we’re always working to improve and provide a better experience for every client. — Zen Lotus Nails & Spa Owner 💕

Business reply on Google

Hi Yolanda, Thank you for taking the time to share your experience. We’re truly sorry for the frustration and inconvenience you went through—this is not the experience we want any client to have. We sincerely apologize for the confusion regarding the builder gel service. We understand how important it is to receive exactly what you requested, and we take your concern about miscommunication very seriously. This is something we will be addressing with our team to ensure clearer, more accurate consultations moving forward. We’re also very concerned to hear about the durability issues you experienced. That is not the quality standard we aim to provide, and we understand how disappointing it must have been to return multiple times without a satisfactory result. Regarding the refund, we apologize that the resolution offered did not meet your expectations. Our goal is always to find a fair solution, and it’s clear in this case that we fell short. We would truly appreciate the opportunity to speak with you directly and make this right. Please contact us at (904) 928-4400 or reach out to management at your convenience so we can review your case more thoroughly and work toward a proper resol

Business reply on Google

Thank you for sharing your experience, Na’Auji. We’re truly sorry to hear about what happened—especially with a service as important and personal as your eyebrows. This is not the level of care or professionalism we aim to provide at Zen Lotus Nails & Spa. We understand how upsetting it must have felt to be rushed after clearly asking for more care, and we sincerely apologize for that. We’re also very concerned to hear about the interaction during the situation—particularly the laughter, which is completely inappropriate and not acceptable in any circumstance. You deserve to feel respected and taken seriously at all times. While we did offer to correct the issue at the time, we fully respect your decision to decline. That said, we would truly appreciate another opportunity to make this right for you. If you’re open to it, please reach out to us directly so we can arrange for one of our more experienced technicians to carefully assess and help restore your brows in a way that makes you feel confident again. Your feedback is being taken seriously and will be addressed with our team to ensure this does not happen again. Thank you for bringing this to our attention.