Zen Nails
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent pricing and poor nail quality
Business reply on Google
Thank you for your feedback. We're truly sorry for the misunderstanding regarding the pricing. Our website lists standard service prices, while the final price may vary depending on the specific service requested, including any additional work or upgrades. We always strive to be transparent and will review how we communicate pricing more clearly. We're also sorry to hear about your nail and would appreciate the opportunity to make things right. We hope you'll consider giving us another chance in the future.
Unexpected upcharges, poor gel quality, and unkempt salon environment.
Business reply on Google
Thank you for your feedback. We're sorry your experience wasn't what you expected. The additional charge was for extending and reshaping the natural nail length, which is an optional service beyond the standard manicure. We appreciate your comments and will continue improving. We hope to have the opportunity to welcome you back in the future.
Poor service quality and unexpected charges for fixing nail polish issues.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry that your visit did not meet your expectations. We would like to clarify that our Happy Hour discount applies to services of $35 or more. In your case, when you returned, you requested to change from regular polish to gel polish. If you had chosen to redo the regular polish, we would have gladly fixed it at no additional charge. However, since gel polish is a different service with an additional cost of $20, we only charged $16 after applying a 20% discount as a courtesy. We appreciate your feedback and are sorry for any misunderstanding. Our goal is always to provide the best service possible, and we thank you for giving us a try. We wish you all the best. 💖
The dip manicure cracked and lifted within one week.
Business reply on Google
Thank you for your feedback, and we’re really sorry to hear about your experience. 💖 This isn’t the quality we aim for, and we’d love the chance to make it right for you. Please feel free to reach out or visit us again so we can fix it — we truly appreciate your support! 😊
Customer developed a toe infection following a pedicure service.
Business reply on Google
Hi Danielle, We’re sorry to hear this. After checking, we couldn’t find any record of your visit, so there may be a misunderstanding. If you did come to our salon, please contact us at (214) 915-8434 or visit us so we can assist you. Thank you.
Technician arrived late and performed poor quality nail service.
Business reply on Google
Hi Lacey Luke, We’re truly sorry to hear about your recent experience. This is not the level of service we aim to provide, and we completely understand your frustration. We have already processed a refund for you, and we appreciate you bringing this to our attention so we can improve. Our team is committed to ensuring every client leaves happy, and we’ll be addressing this internally to make sure it doesn’t happen again. Thank you for giving us the chance to learn from this, and we hope to welcome you back in the future for a much better experience.
Improper nail application caused painful breakage and bleeding.
Business reply on Google
Dear Shannon Orr, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with our opening time. We strive to provide timely service and it’s disappointing to hear that we fell short during your visit. Your feedback is incredibly valuable as it helps us improve our operations and ensure that we meet our customer's expectations in the future. We hope to have the opportunity to serve you again soon and provide you with a better experience. Thank you for your understanding.
Customer overcharged for nail services compared to the posted menu prices.
Business reply on Google
Hi mini We’re sorry to hear about your concerns, but we want to clarify that we only charge for the services provided, and we guarantee that there was no overcharging. The price reflects the long nail extensions and shaping, as seen in the photo you sent us. We completed the service exactly as you requested. If you’d like to review the details, we have records available at Zen Nails, and you’re welcome to check them. For any further questions or concerns, please feel free to contact us directly, we’re always happy to help
Gel manicure chipped within three days of application
Business reply on Google
We're sorry to hear about your experience, Kemonie. At Zen Nails, we pride ourselves on using high-quality gel products from well-known brands. Nail chipping can occur due to various reasons, and we understand your disappointment. We invite you to come back so we can examine your nails and find a better solution for your case. Please reach out to us directly, and we'll ensure your next experience exceeds your expectations. Thank you for bringing this to our attention.
Unsanitary tools and poor service resulting in physical injury to fingers.
Business reply on Google
Hi T Ballet We are truly sorry to hear about your experience at our salon. Your feedback is incredibly valuable to us, and we apologize for falling short of your expectations. Cleanliness and hygiene are our top priorities, and we take your concerns very seriously. Please reach out to us directly so we can discuss your experience in more detail and work towards finding a solution to address your concerns.
The customer was overcharged for a dip manicure on short nails.
Business reply on Google
Hi there ! I’m sorry we don’t change your owner nails dipping powder $47 , I see you bill dip $42 and tip on $5 ❤️ . Something wrong can you be back let us know
Customer experienced long wait times and poor service resulting in nail damage.
Business reply on Google
Hi Symphony Graham, Thank you for the lovely review! We're thrilled to hear that you had such a great experience with Annie, and consider us your favorite nail salon in Dallas. Our team takes pride in providing friendly and clean service with attention to detail. We hope to see you again soon for another fantastic pedicure or manicure in the 75219 area!
Excessive wait time and refusal to perform requested nail design.
Business reply on Google
Hi Janet Ubom, Thanks for leaving us the issue you had, could you please contact our management at the business and provide the problem you had, we will do our best to resolve this the right way you wanted.
slow service and poor staff attention during pedicure
Business reply on Google
Hi LaBrietha Eldridge, Thank you for informing us of your experience. We’re sorry to hear that you didn’t have a great time. Thank you for taking the time to share your experience with us. That's what we learn to improve our service better.
Poor service quality, unprofessional staff behavior, and premature nail breakage.
Business reply on Google
Hi Christle, We are sorry that you did not enjoy your experience with us. We appreciate your feedback, and will use it to improve the overall professional experience that we want to offer to all of our customers. We will address the issue of the unprofessional conduct that you experienced with our staff, so that this will not be repeated in the future. At Zen Nails, we encourage our customers to notify a manager right away if you notice a mistake or have any issues during your service, so that we can correct it quickly and you can have a good experience at our salon. We also have a policy to ensure customer satisfaction, in which we will be more than happy to correct any mistakes we made until you are happy with the results. If you did a full set manicure, this policy covers free repair for any mistakes and damages within a week of your visit. If you would like to come back and talk to a manager about resolving the issues of your bad experience, please feel free to do so. Thank you again for visiting Zen Nails Spa.
Poor quality nail services and unprofessional staff behavior.