Zero Latency VR
🎬 Entertainment · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied part of the paid package due to late arrival.
Business was closed despite confirmed hours and active online listings.
Business reply on Google
Alex we are NOT associated with the north Austin location AT ALL we share similar name because we have a license to run Zero Latency brand games, please remove this one star review, if you booked directly with us we would made sure to serve you on time and with exceptional service, again we are NOT associated in any form with the north austin location, both have completlty different owners
Equipment failure and understaffing resulted in shortened session time.
Misleading booking requirements, broken equipment, and poor facility cleanliness.
unsolicited marketing text messages received from the business
Staff selected wrong game and technical lag impacted the experience.
The business gave away a pre-paid appointment spot.
Staff were rude and threatened legal action over a negative review.
Business reply on Google
You are the same person that was spreading false information about the business on social media we are going to take legal action against you, we will not allow anyone to harm the business reputation or attack any of its staff, we have close to 700 reviews and yours clearly shows that you have twisted intent you might be a competitor or paid by one to try to sabotage the business. I have started an official compliant against you on Google and I will start filling paper work gathering evidence with our business lawyer immediately
Business failed to open for a scheduled appointment
Business reply on Google
Hi Patricia, I'm really sorry for the inconvenience you faced with your booking. That's not the experience we aim to provide. unfortunately any Groupon booking they must call ahead of time and schedule a time they can't just show up, we didn't even serve you yet. Please contact our customer service so we can address this situation and make it right. We truly appreciate your feedback and hope to have the opportunity to ensure a fun experience for you in the future. Thank you for letting us know.