Zoe Luxury Nails Lounge

Business reply on Google

We’re truly sorry to hear that you left feeling disappointed and upset. We understand that you were unhappy with the color and wanted it changed. We would like to clarify our salon policy. We guarantee our services for issues such as chipped polish, lifting, or other problems with the application. However, changing the color after the service has been completed is not covered under our service guarantee, even if it is requested within 24 hours. A color change is considered a new service, which is why an additional charge was quoted. We always want our clients to be happy with their nails, and we are sorry that this situation became uncomfortable. We take concerns about how our clients are treated seriously, and we will address the interaction with our team. We appreciate that you were previously a loyal customer and recommended us to your friends. We’re genuinely sorry that this experience changed your impression of our salon.

Business reply on Google

Hi, we’re truly sorry to hear that your experience did not meet your expectations. We take your concerns regarding the length and shape of your natural nails, the acrylic application, and your pedicure very seriously. We also apologize if you felt uncomfortable while completing your review. Our customers should always feel comfortable sharing honest feedback. We understand that you had an engagement that day and were disappointed with the outcome. We would appreciate the opportunity to speak with you directly and better understand what happened so we can address your concerns appropriately. Please reach out to us at your convenience. Thank you for bringing this to our attention. We value your feedback and will use it to improve our service.

Business reply on Google

Thank you for your feedback. We would like to clarify a few things regarding your services. Your pedicure was done with regular polish, not gel polish, so it requires a longer drying time and can be more susceptible to chipping if it has not fully dried.Regarding your Gel-X service, we have a 7-day service guarantee. If there is anything you are unhappy with, including the shape, application, lifting, or any other issue with your nails, we are more than happy to correct it completely free of charge until you are satisfied. We would also like to clarify that enhancement services such as acrylic, Gel-X, and SNS do not include cuticle trimming, hand massage, or scrub. Those services are part of a manicure and can be added to an enhancement service upon request. We always want our clients to be happy with their services and appreciate the opportunity to address any concerns. Please contact us directly at 704-201-0034 so we can assist you and arrange a time to have your nails corrected.

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your recent visit did not meet the same expectations as your first experience with us. We take customer service seriously and will address your concerns regarding the technician with our team. Regarding the chipped polish, we do offer a 7-day service warranty. Since your pedicure was done on August 18th and you noticed the chipping on August 22nd, it was still within our warranty period. We would have been more than happy to fix the affected nails for you at no charge if you had contacted us. We truly appreciate your previous support and are sorry this visit left you disappointed. We hope you’ll consider giving us another opportunity to provide you with the experience you enjoyed on your first visit.

Business reply on Google

Hi, Thank you for your honest feedback, and we’re truly sorry your experience wasn’t what you expected. We appreciate you bringing these concerns to our attention, and we’ll use your feedback to improve our service and communication with our team. If you decide to visit us again, please give us a call and ask for the front desk when booking your appointment. We’ll personally arrange one of our best technicians for you and do our very best to make sure you leave happy next time.Thank you again, and we hope to have the opportunity to welcome you back. – Zoe Luxury Nail Lounge

Business reply on Google

Thank you so much for sharing your experience with us. We’re sorry that the seating arrangement at the beginning made you feel disappointed, especially since you were celebrating your daughter’s birthday and wanted to enjoy this special time together as a family. We’re glad our team was able to find someone to accommodate you so you could sit together, and we truly appreciate hearing that you were happy with your nail services. We’re also sorry if any interaction with our team made you feel overlooked — that was certainly not the experience we wanted you to have. Thank you again for celebrating such a special occasion with us and for your valuable feedback. We hope to welcome you and your family back and make your next visit a much more enjoyable one. ❤️

Business reply on Google

Hi. Thank you for sharing your opinion. Every salon has a different business model. Use different products, and serves a different target clients. Because of that . pricing will naturally vary from one salon to another. Our prices are clearly listed on our website and are always available for customers to review before booking. A toe polish change is $35 , and a French tip is an additional $10. Exactly as listed on our menu. We don’t make up prices. It’s not fair to compare one salon’s pricing to another and expect every business to charge the same. If our pricing doesn’t fit your budget or expectation,. We competely understand and another salon maybe a better fit for what you’re looking for At Zoe Luxury Nails Lounge, we focus on providing a Luxury salon environment, premium products , and a high quality customer experience for guests who value those standards. We sincerely wish you the best in finding the salon that’s right for you.

Business reply on Google

Hi Sara. We would like to send our deepest apologies to what happened to you today. This wasn’t what we aimed for when servicing our customers received the right treatment, and leave with satisfaction.However, there’s one thing we would like to clarify . For regular polish, We don’t use nor have a regular polish dryer. If you use the light as you mentioned in the review. It would belong to gel polish , which isn’t possible to use under regular polish. However you can return to us anytime.We are always available to get it fixed for you. Thank you and have a good night .

Business reply on Google

Hi I’m sorry you feel that way. But you arrived late . I had another client waiting. I offered to reschedule you for the following day with a new appointment instead. Being late for an appointment doesn’t justify creating a scene in the salon that affects other customers who are there to enjoy their services. We do our best to respect every client’s appointment time and we ask for the same respect in return. I wish you all the best.