ZoomCare Belltown
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business sent unpaid medical bill to collections without prior notification.
Business reply on Google
Hi Erica - This sounds like a very frustrating situation and certainly does not represent our standard billing practice. If you have a moment, please give us a call at 844-966-6777 or email us at [email protected]. We'd love to talk more about what may have happened and help in any way we can. Appreciate you bringing this to our attention. Sincerely, The ZoomCare Team
Patient denied service due to arriving one minute past grace period.
Provider made incorrect assumptions regarding patient medication needs.
staff failed to perform a simple blood draw procedure
Clinic requires appointments for urgent care needs
Business reply on Google
ZoomCare takes a unique approach to healthcare by combining Urgent Care services in a Primary Care setting with the goal that patients are seen promptly without having to wait in crowded waiting rooms. All of our available appointments are available to book online for quick access to Beyond Better™ care. If there's questions that need answers or help getting booked for the next appointment at the nearest clinic, give our Patient Support Center a call at 844-966-6777. With care, Sage ZoomCare Patient Relations
Front desk staff failed to assist with technical appointment scheduling issues.
Business reply on Google
At ZoomCare, we prioritize listening to our patients to continually improve our services. For immediate assistance with scheduling, contact our Help Team at 844-966-6777, Option 1. Please feel free to connect with me at [email protected] for additional feedback or concerns. Your voice drives our improvements! Wishing you well, Sage ZoomCare Patient Relations
delayed medical test results beyond the promised timeframe
High visit costs and refusal to bill insurance for prescriptions.
Patient denied medical care due to strict arrival time policy
Patient denied care and forced to wait outside in unsafe area.
Unexpected charges for mandatory video consultation during Covid testing
Business reply on Google
Thanks for Zooming!
unexpected charges for follow-up medical consultations
Inconsistent provider assignment and inadequate follow-up communication regarding test…
The business charged excessive fees for a simple TB test.
Clinic failed to perform lab draws and required patient travel
Doctor provided an incorrect diagnosis and unnecessary emergency room referral.
Staff refused to provide a prescription refill due to minor lateness.
Clinic failed to remove splinter and provided ineffective referral advice.
clinic failed to send necessary medical test orders to the hospital
Patient charged for ineffective visits and unnecessary emergency room referrals.