ZoomCare Capitol Hill Seattle
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor provided ineffective medication and failed to offer follow-up support.
Staff refused to resolve a prescription error due to insurance misinformation.
Patient received a misdiagnosis requiring emergency room follow-up care.
Multiple medical misdiagnoses and failure to examine presenting symptoms
Clinic staff are unresponsive to emails and exhibit poor bedside manner.
Business reply on Google
Hi Tariq, thank you for sharing your review. If there's something you think we could do to improve or an issue you'd like to discuss, please don't hesitate to reach out to our Patient Support Center at 844-966-6777 or via email [email protected]. Sincerely, The ZoomCare Team
Provider lacked expertise and displayed unprofessional behavior during the medical…
Patient charged for ineffective medical treatment that worsened their condition.
Business reply on Google
Hi Michael, Thank you for taking the time to share your feedback. We are committed to providing a high-quality experience and care for all our patients. We understand that any time you have a concern about your visit or the associated billing, it can be frustrating. If you would like to discuss this further please contact our Patient Support Center at [email protected]. Sincerely, The ZoomCare Team
High cost for ineffective medical treatment for a urinary tract infection
Doctor lacked expertise and provided an unusable medical referral
Business reply on Google
Thank you for taking the time to share your experience with us. At ZoomCare, patient safety is our top priority when determining a care plan. In some cases, this may involve a referral to a specialist or a higher level of care to ensure the safest and most appropriate path forward. That said, we also believe patients should feel informed and involved in those decisions — and we’re always working to improve how we communicate next steps. If you'd like to share more about your experience, please feel free to reach out at [email protected] or by calling 844‑966‑6777. All the best, The ZoomCare Team
Provider misdiagnosed infection leading to surgical intervention
Clinic refused self-pay option after discovering patient had insurance coverage
Business reply on Google
Hi Justin, Thank you for taking the time to share this experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent appointment. We completely understand how disappointing it must have been to have your appointment canceled at the last minute, especially after making the effort to come in. Our intention is always to provide seamless and accessible care and while our policies around insurance and patient care are in place for important reasons, we'll take a closer look at this situation and ensure that situations like this are handled more effectively in the future. Thank you again for your feedback -- Sincerely, The ZoomCare Team
Doctor provided incomplete treatment for pneumonia and failed to prescribe necessary…
Receptionist incorrectly marked patient as late to cancel appointment
Clinic refused to see patient despite being within operating hours.
Business reply on Google
We're so sorry for any inconvenience caused when we couldn't accommodate walk-ins during our recent scheduling and electronic health records transition. We understand how important timely care is, and turning away patients is never our goal. While we do accept walk-ins, we recommend scheduling online to ensure you're able to be seen without delays. Thank you for your feedback and your understanding—we’ll do better.
Clinic failed to test for COVID-19 before prescribing incorrect medication
Patient charged for an evaluation despite receiving no actual medical treatment.
Doctor failed to review medical records or address patient health concerns.
Practitioner dismissed medical concerns and prescribed medication causing adverse side…
Business reply on Google
We appreciate all feedback, and always make sure we have assistance available. Our goal is for every patient to feel heard, valued, and fully attended to. For further support, please contact our Patient Support Center at 844-966-6777 or connect with me at [email protected]. Take care, Nova ZoomCare Patient Experience Specialist
Incorrect diagnosis and unexpected high charges for medical services.
Business reply on Google
Hi there, We do our best to ensure patients get the care they need, when they need it most. Reach out to our Patient Support Center at 844-966-6777 or [email protected] for additional support. All my best, Nova Patient Experience Specialist
Doctor provided inadequate medical evaluation and failed to perform necessary testing.