ZoomCare Downtown Seattle
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business billed insurance for services that were not provided.
Inadequate medical care provided by nurse practitioner resulted in financial loss.
Staff member exhibited discriminatory behavior and refused to assist patient.
invalid prescriptions, unhonored referrals, and incorrect billing for services
Business reply on Google
Hello Jacob, Thank you for sharing your review. We'd like to learn more. Please reach out to our Patient Support Center directly at at 844-966-6777 or via email [email protected] to discuss this further. Sincerely, The ZoomCare Team
Patient alleges fraudulent billing practices and incorrect insurance network rate…
Business reply on Google
Hello Aliya, Thank you for taking the time to share your review. We understand how frustrating dealing with billing and insurance issues can be, and we take this feedback seriously. While we cannot comment on specific patient experiences in this public forum, please know that we are following up on your concerns with our internal teams. If you would like to discuss your account directly, please reach out to our Patient Support Center at 844-966-6777 or via email at [email protected]. Sincerely, The ZoomCare Team
Incorrect billing and poor customer service regarding insurance coding
Business reply on Google
Hi Anne, Thank you for your feedback. We sincerely understand how frustrating and confusing it can be to navigate healthcare and insurance, and we are continuously working to make our process and communication as clear and transparent as possible. We value all patient feedback and take every opportunity to improve our service. If you would like to discuss your experience privately so we can better understand how to improve, please contact us directly at 844-966-6777 or via email at [email protected]. - The ZoomCare Team
Clinic ignored self-pay request and billed insurance for higher amount
Business reply on Google
Hello Nishitha, Thank you for sharing your review. We take this feedback seriously, as we are committed to transparent billing and providing a clear, smooth experience for all patients. This information will be reviewed internally and taken into consideration for better processes and training moving forward. We use this type of feedback to ensure our teams meet and exceed those expectations. Please contact our Patient Support Center directly at 844-966-6777 or via email at [email protected] at your earliest convenience to discuss this further. Sincerely, The ZoomCare Team
Provider failed to diagnose patient while charging a high fee.
Business reply on Google
Hi Matt, Thank you for sharing your feedback with us. ZoomCare strives to provide high-level care and clear communication, but we know there is room for improvement. I you'd like to talk about this more or have billing/insurance-related questions, please don’t hesitate to contact our Patient Support Center at 844-966-6777 or email [email protected] directly. Best, The ZoomCare Team
Nurse practitioner provided an unprofessional and alarming diagnosis without testing.
Frequent appointment cancellations and inconsistent punctuality policies for patients.
Patient received a misdiagnosis leading to severe health complications and financial loss.
Nurse failed to diagnose a perforated eardrum during examination
Provider refused to prescribe antibiotics for a sinus infection
Lack of price transparency for medical services and testing fees.
Business reply on Google
Hello, Navigating healthcare costs can be complex. If questions arise about billing or insurance, our Patient Support Center is here to help at 844-966-6777 or [email protected]. Best, Nova
website technical issues and insurance coverage limitations
Patient was turned away after waiting forty minutes for an appointment.
Staff refused care for a medical emergency due to late arrival
Online scheduling error caused long wait and poor service experience.
Clinic refused service due to a five minute late arrival