ZoomCare Fremont
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient denied service for arriving six minutes late after location change.
The clinic billed a visit as primary care instead of urgent care.
Business reply on Google
Hi Stefan, Thank you for taking the time to share your feedback. We understand how frustrating it is to receive an unexpected bill, especially when you believe your insurance covers the service. At ZoomCare, our goal is to provide clear communication and high-quality care to every patient, but we also recognize that there's always room for improvement. For immediate assistance with your billing or insurance-related questions, please contact our Patient Support Center at 844-966-6777 or email us directly at [email protected]. Best, The ZoomCare Team
unexpected high medical costs and billing discrepancies for a routine visit
High medical bill for a brief consultation and basic advice.
Staff provided incorrect insurance coverage information resulting in an unexpected bill.
Incorrect billing and inability to schedule follow-up appointments with provider.
Provider laughed at patient concerns and management failed to follow up.
Facility provided inaccurate information regarding insurance coverage and test costs.
Unexpected high patient fees and poor communication regarding billing costs.
Office was unstaffed during the scheduled appointment time.
Inadequate medical care and slow communication resulted in unnecessary costs.
Business reply on Google
At ZoomCare, we prioritize listening to our patients to continually improve our services. Connect with me at [email protected]. Your insights shape our care! With care, Sage ZoomCare Patient Relations
Clinic cancelled psychiatric appointment with less than twenty-four hours notice.
Doctor interrupted patient and exhibited discriminatory behavior during the medical…
The clinic no longer provides on-site blood draw services.
delayed test results and failure to process full refund
Long wait times and unprofessional staff communication at the clinic.
Unauthorized bank account withdrawal with no record of transaction
Business reply on Google
Hi James. It sounds like there's some confusion happening here. Please email [email protected] with your information, so we can reach out and clear this up.
Disorganized staff and difficulty contacting the office for lab results.
Facility lacks diagnostic capabilities expected of an urgent care center
Business reply on Google
Hi Alan, ZOOM+ is not a a traditional urgent care clinic, we are an on-demand primary care service here to treat illness and injury and offer preventive health with same-day visits. Our priority is to provide quality care at a fair price. If an insurance company is closed or unresponsive to our requests to verify insurance, we hold a credit card until the insurance company is verified. The insurance company has little incentive to expedite this process to pay a provider.
Long wait times, negligent medical service, and aggressive, incorrect billing practices.
Business reply on Google
Lenza, We've attempted to contact you several times to resolve this issue, please contact [email protected] if you need additional help.