ZoomCare Interbay

Billing error sent account to collections despite promises to resolve issue

Clinic staff prioritize unnecessary billing over providing effective patient care.

Front desk staff treated the patient poorly and appeared incompetent.

Patient sent to collections without prior notification of outstanding balance.

The business charged significantly more than the initial price quote provided.

Staff refused entry to disabled patient during lunch break

The business charged the customer twice for a single visit.

Patient charged multiple times for ineffective medical consultations and testing.

Front desk staff refused appointment due to a minor arrival delay

Patient received unexpected bills for a fully covered annual exam.

Incorrect prescription information sent to pharmacy and lack of communication

Inadequate seating and poor communication regarding medical referral process.

Front desk staff was unprofessional and unhelpful regarding scheduling and payment.

The clinic lost X-rays and the patient portal is inaccessible.

Provider was condescending and interrupted the patient during the appointment.

Appointment was cancelled due to overbooking by the scheduling department.

Poor quality medical and customer service provided by the clinic.

Customer charged for unwanted video appointment despite declining testing services.

Clinic refused to treat patient due to insurance coverage issues

Laboratory error resulted in an unnecessary emergency room visit