ZoomCare Queen Anne Seattle
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinician misdiagnosed condition and ignored patient input leading to unnecessary costs.
provider failed to communicate positive staph infection test results
Business reply on Google
Hi DeLancey, Thank you for your feedback. We know that it can be difficult when a healthcare treatment plan does not meet expectations, but we want you to know that our team is committed to providing the highest quality of care in every visit. While we cannot comment on specific patient experiences in this public forum, we encourage you to contact our Patient Support Center if you would like to discuss your visit further. Contact us at 844-966-6777 or via email at [email protected]. Sincerely, The ZoomCare Team
Facility lacks equipment and overcharged for services provided
Business reply on Google
Hi Susan, Thank you for your review. Providing professional, high-quality care is our priority, and that includes our commitment to continually improving our billing processes and ensuring transparent communication about costs. We take patient feedback to heart because it helps us keep making our care and your experience the best it can be. To ensure a comprehensive and private review of your concerns, especially those related to service scope and financial details, we strongly encourage you to contact our dedicated Patient Support Center. Please reach out to them directly at 844-966-6777 or via email at [email protected]. Sincerely, The ZoomCare Team.
Business refused to correct a billing error after insurance identified it.
Misleading service classification resulted in unexpected high medical billing costs.
clinic lost blood sample and failed to diagnose neck swelling
Business reply on Google
We’re saddened to hear when we don’t deliver the care we are known for. It is our mission to make our patients feel supported, cared for, and like healthcare is easy. Our patient support team is here to listen at 844-966-6777 or [email protected].
Inaccurate intake forms and inconsistent staff instructions caused patient to leave.
Prescriptions were not sent and the facility is unreachable by phone.
Difficulty contacting staff to correct a prescription error for a child.
Remote appointment cancelled due to mandatory in-person policy for new patients.
Patient denied medical appointment due to being six minutes late
Business reply on Google
We are so sorry your experience was not a good one. We would love to discuss this more with you. Our help team can be reached at 1-844-ZOOM-777
Clinic was closed during posted hours causing a significant wait.
Clinic failed to disclose medication policy prior to charging visit fee
The clinic lacks the onsite X-ray services they confirmed by phone.
Patient turned away for arriving ten minutes late to appointment
Poor phone support and conflicting medical instructions provided to the patient.
Business reply on Google
Hi David - thanks for your feedback. Our Help Team is located in Portland, OR, which allows us to provide a more seamless experience across all of our clinics. We apologize that we had an abnormally long wait time to call and that you weren't able to get through - that's unusual. We'd like to look into the care you were provided to make sure we identify and solve any miscommunications in that process. Can you email us at [email protected] with details of your visit? You can also email us with any questions about your visit and we'll get back to you ASAP!
Provider failed to diagnose severe condition requiring emergency surgery
Inaccurate insurance information and restrictive single-issue appointment policy
clinic repeatedly overcharges patients and makes refund process extremely difficult
Doctor refused to refill prescription during a wellness exam appointment.
Business reply on Google
It sounds like we could have communicated better. One of our hallmarks of care is we only address one issue at a time. Why? We believe people want their healthcare on-demand. This means being on-time. By maintaining our one-issue-at-a-time approach, we're able to be on time 95% of the time. The average wait in the typical doctor's office is 40 minutes. Our help team is trained to explain this to people when scheduling, but it sounds like we didn't do that effectively for you. We'll remind the team and hope you'll give us another try in the future.