ZoomCare South Lake Union
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business closed earlier than the posted operating hours.
Patient received an incorrect medical diagnosis and inadequate treatment explanation.
High cost for an ineffective medical consultation and inability to diagnose.
unexpected bill received due to lack of insurance coverage notification
Front desk staff was rude and failed to locate scheduled appointment.
unexpected billing charges for a preventative visit
Patient was incorrectly quoted a zero copay before receiving a bill.
Business reply on Google
Hello Calven, We understand how frustrating an unexpected bill can be and are continiously working to improve our billing and commmunication processes. To investigate the details and help resolve this for you, please contact our Patient Support Center directly with your name and date of visit. You can reach them at 844-677-7777 or [email protected]. We appreciate your feedback. Sincerely, The ZoomCare Team
Clinic repeatedly denied medical service due to insurance verification errors
Business reply on Google
Thank you for taking the time to share your feedback. We understand that navigating insurance coverage can be challenging, and we’re sorry for any frustration this situation may have caused. Due to state and federal policy, ZoomCare is unable to provide care to individuals who have Medicaid, even if it’s not being used for payment. As of December 1, 2024, we’re pleased to accept Medicare at all clinic locations; however, we’re not able to do so if someone is also enrolled in Medicaid. If you have any questions or need help exploring your options, our Patient Support Center is happy to assist at 844-966-6777 or [email protected]. Warmly, The ZoomCare Team
Doctor provided inadequate examination and an out-of-network referral.
Staff refused to accommodate a patient who was six minutes late.
Business reply on Google
Thank you for taking the time to share your feedback. We understand how frustrating it can be to arrive for a scheduled visit and not be seen, especially when you're not feeling well. Our teams do their best to stay on schedule and respect each patient’s time, which sometimes means we’re unable to accommodate late arrivals — even when the waiting room appears quiet. That said, every situation is different, and we’re always open to hearing more. If you'd like to share additional details or speak with someone directly, feel free to reach out at 844‑966‑6777 or [email protected]. Best wishes, The ZoomCare Team
Receptionist refused service to patient before the clinic's official closing time.
Doctor refused to provide medical care despite the facility being empty.
Business reply on Google
Thank you for taking the time to share your experience with us. While a clinic may not appear busy from the waiting area, we often have patients being seen in exam rooms, as our appointment-based system is designed to reduce crowding and wait times. That said, we always aim to approach every interaction with compassion and care—and we’re sorry to hear that this wasn’t reflected in your case. If you're open to sharing more details, please feel free to reach out to us at [email protected] or 844-966-6777. Sincerely, The ZoomCare Team
The clinic has inflexible scheduling and long wait times for walk-ins.
Incorrect vital signs measurement for a baby
Business reply on Google
Hi Geoffrey, Thank you for sharing this feedback. Concerns regarding the accuracy of vitals checks—especially involving pediatric care—are taken very seriously. At ZoomCare, ensuring safe, high-quality care is a top priority, and input like this plays an important role in our ongoing efforts to improve. While we’re unable to comment on specific situations, all feedback is reviewed internally as part of our commitment to providing the best possible service. Thank you again for reaching out. If you would like to discuss in more detail, please don't hesitate to reach out directly at 844-966-6777 or [email protected]. Sincerely, The ZoomCare Team
Clinic charged for a visit without providing a diagnosis or treatment.
Business reply on Google
Hi Tisha - Thank you for taking the time to share this experience. It's our goal to provide the highest quality care to all of our patients and in some cases referrals to specialized facilities may be recommended to help ensure access to the most appropriate care. We recognize that questions about coverage and charges can arise, and we’re here to help clarify and address those concerns. For assistance with billing or insurance-related questions, please don’t hesitate to contact our Patient Support Center at 844-966-6777 or email [email protected] directly - we're here to help! Best, The ZoomCare Team
High cost for a brief urgent care visit
Failed blood draws and incorrect billing information provided by staff
Business reply on Google
Navigating healthcare costs can be complex. If questions arise about billing or insurance, our Patient Support Center is here to help at 844-966-6777 or [email protected].
Patient denied appointment for arriving five minutes late due to traffic
Business reply on Google
We understand that life can be unpredictable. We do our best to make sure patients have a clear path to receiving the healthcare they need. For patients who need help rescheduling, we recommend reaching out to our Patient Support Center at 844-966-6777 or [email protected].
Long wait time and lack of available diagnostic equipment.
Incorrect diagnosis led to worsening health and emergency medical intervention.