ZoomCare West Seattle
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business hours listed online do not match actual operating hours.
Provider was inattentive and failed to perform standard medical assessments.
The clinic scheduled an appointment at a closed location.
Repeated billing errors and failure to process insurance claims correctly.
Staff refused medical care for a severe allergic reaction.
Receptionist was rude and unprofessional regarding insurance card verification.
Medical provider failed to communicate and charged for inadequate care.
The clinic closes earlier than the posted operating hours.
Provider interrupted the patient and failed to address their health concerns.
Patient denied appointment due to arriving four minutes late
Clinic refused to perform minor procedure during urgent care appointment
Staff prioritized appointment quotas over patient care and administrative efficiency.
Clinic refused to treat patient with a bleeding facial injury
Business reply on Google
We never like to miss an opportunity to be there when we're needed! We operate a little differently at ZoomCare. Our blend of Urgent Care services within a Primary Care environment ensures we see our patients at their scheduled appointment times, eliminating the need for extended waits in crowded lobbies. All of our available appointments are available to book online for quick access to Beyond Better™ care. If there's questions that need answers or help getting booked for the next appointment at the nearest clinic, give our Patient Support Center a call at 844-966-6777. We love the feedback--feel free to reach out to [email protected]. With Care, Sage ZoomCare Patient Relations
Patient was denied service for arriving five minutes late.
Business reply on Google
Life is full of surprises, and we understand that sometimes delays are unavoidable. At ZoomCare, we value your time and have implemented a 5-minute grace period to allow our healthcare providers to maintain their commitment to delivering top-quality care while also staying on schedule. If you anticipate being more than 5 minutes late for your visit, there's no need to worry. Simply reach out to our Patient Support Center at 844-966-6777 and they will be happy to assist you in finding the next available appointment, or you can log into your portal to reschedule. We love to hear what patients have to say! For any questions or concerns, please feel free to reach out to [email protected]! Wishing you wellness and good vibes, Sage ZoomCare Patient Relations
Customer charged unexpected visit fee for a simple TB test.
Repeated scheduling errors and inability to provide promised medical appointments
Incomplete bloodwork and lack of communication regarding medical results.
Clinic cancelled urgent appointment on short notice due to early closure.
Unexpected high charges and unannounced clinic closure due to staffing issues.
The patient experienced poor staff attitude and unresolved billing overcharges.
Business reply on Google
We are so sorry your experience was not a good one. We would love to discuss this more with you. Our help team can be reached at 1-844-ZOOM-777