Zunex Restaurant & Seafood Bar
🍽️ Restaurants · Houston
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced food poisoning after eating at the restaurant.
Business reply on Google
Thank you for sharing your honest impressions with us. We’re grateful you took the time to describe your experience, and we’ll be reflecting on your feedback to help us do better. Kind regards, The Zunex Restaurant & Seafood Bar Team
Waitstaff ignored customers and overcharged for the meal provided.
Business reply on Google
Brad, we sincerely apologize for the service you received during your visit. No guest should ever have to feel ignored or repeatedly ask for attention, and we understand how frustrating that must have been. We have already addressed this situation with our team because the experience you described does not represent the level of service we want to provide. We would really appreciate the opportunity to make this right. Please email us directly at [email protected] so we can speak with you personally and see what we can do for you. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to serve you again. Zunex Restaurant & Seafood Bar
Staff lacks professional phone etiquette and hangs up prematurely.
Business reply on Google
Thank you for your feedback. We sincerely appreciate you taking the time to share your experience. You're absolutely right that answering the phone professionally is an important part of our service, and we take comments like yours seriously. We have already addressed this with our team and will continue training our staff to ensure every caller receives the friendly and professional experience they deserve. We hope you'll give us another opportunity to serve you better. Thank you again for helping us improve. Sincerely, The Zunex Restaurant & Seafood Bar Team
long wait time to pay and receive a receipt
Business reply on Google
Cynthia, we’re grateful you enjoyed your meal and drinks, but I’m truly sorry to hear your visit was slowed down by delays at the end. Your feedback is important, and we’re taking it to heart as we work to improve how we serve you. Sincerely, Zunex Restaurant & Seafood Bar
Poor service, low quality food, and unsanitary restroom conditions.
Business reply on Google
We're sorry to hear about your experience. We aim to provide a lively atmosphere and efficient service. Your feedback about the margarita and fettuccine Alfredo will be addressed. We'll also ensure the cleanliness of our restrooms. Thank you for your review. Sincerely, Zunex Restaurant & Seafood Bar
The portion size of the nachos was too small for price.
Business reply on Google
Thank you for your feedback. We aim to provide generous portions and will review our Nachos Mixtos serving size. We appreciate your honesty and hope to offer better value on your next visit. Sincerely, Zunex Restaurant & Seafood Bar
Customer was ignored and never served after waiting thirty-five minutes.
Business reply on Google
Dear Customer, We sincerely apologize for the experience you had at our establishment. We strive to provide exceptional service to all our guests and it seems we fell short during your visit. We can assure you that your experience was an exception to our standards and we are taking your feedback to heart. We are committed to addressing these issues and will work diligently to ensure such incidents are not repeated. We would greatly appreciate the opportunity to make it right. We hope you will consider giving us another chance to provide you with the service you should expect from us. Sincerely, Zunex Sports Bar & Grill
The food quality was poor and the portion sizes were inadequate.
customer developed food poisoning after eating mexican flautas
The restaurant served undercooked chicken wings.