Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym refused free trial and shower facilities were extremely unsanitary.
Business reply on Google
Hi Amanda, we take matters like this very seriously and appreciate you bringing this to our attention. Please contact us at 24hourfitness.com/contact_us/ so we can investigate this thoroughly and ensure it is addressed appropriately.
The gym equipment is not being cleaned regularly.
Business reply on Google
Hi Grace. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
Gym failed to open during scheduled operating hours
Business reply on Google
We're sorry to hear this, Nicholas. We want to ensure that our doors are always open during our posted operating hours. Please reach out to 24hourfitness.com/contact_us to share more details.
Facility is dirty with broken equipment and mold in the bathroom.
Business reply on Google
Hi Samantha. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Manager refused to honor a free trial pass and acted unprofessionally
Business reply on Google
Hi Francis, thank you for bringing the issue with the 3-day pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
Gym equipment is broken and the air conditioning is not working.
Business reply on Google
Hi Samo, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym refused entry to a visitor with an out of state ID.
Business reply on Google
Hi Nicole, thank you for bringing the issue with the 3-day pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
insufficient gym equipment provided for the number of members
Business reply on Google
Thank you so much for your feedback, Joshua. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. If you'd like to offer more details or to have us get in touch with you directly please reach out to us at https://www.24hourfitness.com/contact_us/
Facility is dirty and has an inconvenient bag policy.
Business reply on Google
Hi John. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Mandatory gym tour required to use free pass
Business reply on Google
Hi Eric, thank you for bringing the issue with the 3-day pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
Membership buddy pass terms were misrepresented by sales staff.
Business reply on Google
Hi Quintin, thank you for bringing the issue with the Buddy Pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
Improper rinsing of cleaning chemicals in the steam room causes vapors.
Business reply on Google
Hi John. Thank you for your feedback. We take safety and sanitation very seriously and would like to investigate further. Please reach out to us at 24hourfitness.com/contact_us/.
Gym refused to honor the advertised online three day pass
Business reply on Google
Hi Artyom, thank you for bringing the issue with the 3-day pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
The gym equipment is outdated and the facility needs renovations.
Business reply on Google
Hi Karen. Thank you for sharing your experience with our equipment. We aim to provide fully functional machines for our members, and it’s clear we have areas to improve. We’re already addressing these issues to provide a better experience moving forward.
gym is dirty with broken and outdated equipment
Business reply on Google
Hi Lisa. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
The gym facility is in a state of continual disrepair.
Business reply on Google
Thank you so much for your feedback, Bob. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. If you'd like to offer more details or to have us get in touch with you directly please reach out to us at https://www.24hourfitness.com/contact_us/
Gym charged for renewal despite prior agreement to opt out
Business reply on Google
Hi Monica. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
Gym has reduced hours, unsanitary locker rooms, and poorly maintained equipment.
Business reply on Google
Thank you so much for your feedback, Darrick. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
The gym facility is consistently dirty and lacks proper maintenance.
Business reply on Google
Hi Sara. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get back to you directly.
The gym facilities are unsanitary with mold and foul-smelling bathrooms.
Business reply on Google
Thank you very much for your feedback, Patrick. It is important for us to provide a clean, comfortable environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.