24 Hour Fitness
🏋️ Fitness & Gyms · 9 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym failed to open on time and staff was unprofessional
Business reply on Google
Hi Francis. We apologize for any inconvenience. Our posted hours are a firm commitment, and we’re working to ensure they’re upheld at every club. Please visit 24hourfitness.com/contact_us to share more details so we can investigate further.
The business refused to provide a refund for a membership charge.
Business reply on Google
Hi Mandeep. Thank you for raising concerns about your billing/membership. Please feel free to reach out to us at 24hourfitness.com/contact_us and we’ll work together to straighten out all the details.
Basketball court is damaged and the facility is dirty
Business reply on Google
Hi Vicente. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
Gym refused free trial and shower facilities were extremely unsanitary.
Business reply on Google
Hi Amanda, we take matters like this very seriously and appreciate you bringing this to our attention. Please contact us at 24hourfitness.com/contact_us/ so we can investigate this thoroughly and ensure it is addressed appropriately.
The gym equipment is not being cleaned regularly.
Business reply on Google
Hi Grace. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
Coaches allegedly overcharging parents for ineffective training and restricting court…
Business reply on Google
Thank you for your review. We’re committed to providing an exceptional experience, and it’s great to know we’re meeting your expectations.
The gym facility is unsanitary and lacks proper air ventilation.
Business reply on Google
Hi Erfanse. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
Poorly maintained gym equipment and lack of facility cleanliness.
Business reply on Google
Hi Daniel, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym layout creates safety hazards and pool remained closed after renovations.
Business reply on Google
Thank you for your review. We regret that we fell short and we value your input. Please contact the local team so we can make improvements and enhance your future visits.
Gym equipment is frequently under maintenance and staff are often inattentive.
Business reply on Google
Hi there, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym failed to open at the scheduled time
Business reply on Google
We're sorry to hear this, Berry. We want to ensure that our doors are always open during our posted operating hours. Please reach out to 24hourfitness.com/contact_us to share more details.
Male staff cleaning women's locker room and solicitors blocking the exit.
Business reply on Google
Hi Carly. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
Facility is dirty with broken equipment and damaged infrastructure.
Business reply on Google
Hi Quentin. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Personal training services and buddy pass were misrepresented during the sale.
Business reply on Google
Hi Angela, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
maintenance fees charged without providing equipment repairs or service
Business reply on Google
We appreciate you bringing this to our attention, Jhonatan. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
The gym equipment is dirty and members lack proper etiquette.
Business reply on Google
Hi there. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
The gym closed earlier than the advertised operating hours.
Business reply on Google
Hi Carlos. Thank you for your feedback. We understand the importance of having access to the gym whenever it suits your schedule. While not all locations are open 24/7, we do have several that operate around the clock. You can find the list of these locations here: 24hourfitness.com/Open24.
members cannot access basketball court due to excessive reservations
Business reply on Google
Thank you for sharing your experience at our club, Chester. Customer satisfaction is our top priority, so this is very disappointing. We hope to serve you better in the future.
gym equipment is disorganized and the facility is not kept clean
Business reply on Google
Hi Patrick, thank you for letting us know about the overcrowding concern. We understand how important it is to have ample space for your workout, and sorry we didn’t meet your expectations.
Gym is overcrowded with broken equipment and insufficient machine availability.
Business reply on Google
We’re so grateful for your positive review! It’s members like you who make our community special.