Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Male staff cleaning women's locker room and solicitors blocking the exit.
Business reply on Google
Hi Carly. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
Gym is overcrowded with broken equipment and insufficient machine availability.
Business reply on Google
We’re so grateful for your positive review! It’s members like you who make our community special.
Gym management fails to respond to member communication and reduces class offerings.
Business reply on Google
Hi Christine, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Management failed to address a physical assault report at the gym.
Business reply on Google
Hi Jonathan, thank you for bringing this serious issue to our attention. We are dedicated to ensuring the safety of all our members, and it’s concerning to hear that your experience didn’t reflect that. Please contact us at 24hourfitness.com/contact_us/ so we can investigate further.
Inaccurate online hours and unexpected additional fees for recovery room access.
Business reply on Google
We're sorry to hear this, Salma. We want to ensure that our doors are always open during our posted operating hours. Please reach out to 24hourfitness.com/contact_us to share more details.
Front desk staff exhibited discriminatory behavior and unprofessional conduct.
Business reply on Google
Hi Richard, we appreciate you sharing your experience. Our goal is to provide every member with excellent service, and it’s important that we hear when that’s not the case. Please visit 24hourfitness.com/contact_us/ so we can address your concerns and work on improving.
gym facility is unsanitary and suffers from frequent vehicle break-ins
Business reply on Google
Hi there. We strive to ensure that every member enjoys a safe and clean environment, and it’s disappointing that we didn’t meet your expectations. Please get in touch with us at 24hourfitness.com/contact_us/ so we can investigate further.
Misleading guest pass requirements and unprofessional staff behavior.
Business reply on Google
Thanks for reaching out, Aaron, about your challenges with the 3-day pass. We’d be happy to address any concerns, so please feel free to contact us directly at 24hourfitness.com/contact_us
Multiple lockers were broken into and staff dismissed the theft concerns.
Business reply on Google
Thank you for bringing this matter to our attention. We take such concerns seriously and would like to investigate this further. Please reach out to us at 24hourfitness.com/contact_us/ so we can assist you directly.
The gym facility is unsanitary and lacks basic cleaning supplies.
Business reply on Google
Hi Scott. We are committed to providing a clean environment for all our members, and we’re sorry to hear that your experience wasn’t up to our standards. We’d appreciate the chance to learn more, so we can address it with the local team. Please reach out to us at 24hourfitness.com/contact_us/.
The gym facility is dirty and poorly maintained.
Business reply on Google
Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean and organized. We appreciate your feedback and hope to serve you better in the future.
Customer experienced unauthorized charges, aggressive staff behavior, and alleged…
Business reply on Google
Hi Nelson. We do not tolerate inappropriate conduct at our clubs. We appreciate you bringing this to our attention. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can investigate this further.
Staff provided rude and unwelcoming service to potential gym members.
Business reply on Google
Thank you for your feedback, Adrienne. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Gym refused guest pass due to customer residency requirements
Business reply on Google
Thank you for bringing this to our attention, Amanda. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
denied free pass and quoted higher membership prices than advertised
Business reply on Google
Thank you for bringing this to our attention, Christy. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Facility is unclean with outdated equipment and unfair cancellation fees.
Business reply on Google
Hi there. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
Gym equipment is missing and the facility is unorganized and filthy.
Business reply on Google
Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean and organized. We appreciate your feedback and hope to serve you better in the future.
Staff refused to provide a facility tour to a potential customer.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
The gym facility is filthy and lacks proper equipment maintenance.
Business reply on Google
Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean, equipped and organized. We appreciate your feedback and hope to serve you better in the future.
Staff provided poor service and communicated unclear gym access rules.
Business reply on Google
Thank you for bringing this to our attention. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.