Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business refused to provide a refund for a membership charge.
Business reply on Google
Hi Mandeep. Thank you for raising concerns about your billing/membership. Please feel free to reach out to us at 24hourfitness.com/contact_us and we’ll work together to straighten out all the details.
Management failed to address member conflict and false accusations effectively.
Business reply on Google
Hi Dede. Thank you for letting us know about your experience with other members. We’re committed to upholding a welcoming, supportive atmosphere and will ensure our team addresses any behavior that disrupts it. We value your feedback and your right to a respectful workout space.
Gym denied guest pass and has poor facility maintenance and equipment
Business reply on Google
Hi there. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get back to you directly.
The gym facilities are unsanitary and poorly maintained by management.
Business reply on Google
Hi Juan. Thank you for your feedback on our club’s hygiene. We’re intensifying cleaning efforts across all areas—please reach out to 24hourfitness.com/contact_us if you’d like to share more details.
Theft occurred due to unreliable lockers and lack of staff support.
Business reply on Google
Hi Artur, thank you for bringing this serious issue to our attention. We are dedicated to ensuring the safety of all our members, and it’s concerning to hear that your experience didn’t reflect that. Please contact us at 24hourfitness.com/contact_us/ so we can investigate further.
Personal belongings were stolen from the locker room.
Business reply on Google
Hi Rahim, thank you for bringing this serious issue to our attention. We are dedicated to ensuring the safety of all our members, and it’s concerning to hear that your experience didn’t reflect that. Please contact us at 24hourfitness.com/contact_us/ so we can investigate further.
Gym has broken equipment, parking issues, and security concerns regarding theft.
Business reply on Google
Hi there. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
The gym facility is poorly maintained and unsanitary.
Business reply on Google
Hi Joseph. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
The gym facilities and equipment are consistently dirty and poorly maintained.
Business reply on Google
Hi Parisa. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
Facility lacks maintenance, security issues, and deceptive billing practices.
Business reply on Google
Hi Eduardo. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
gym remodel resulted in poor layout and lack of cleanliness
Business reply on Google
Thank you so much for your feedback. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. If you'd like to offer more details or to have us get in touch with you directly please reach out to us at https://www.24hourfitness.com/contact_us/
Neglect of group fitness classes for long-term members
Business reply on Google
Hi Cleopatra. Thank you for letting us know about class hiccups. Please reach out to us at 24hourfitness.com/contact_us with any details so we can make it right.
The facility is dirty, overcrowded, and staff are unhelpful.
Business reply on Google
Hi Eric. We’re grateful for your feedback and sincerely apologize that your experience didn’t reflect the high standards we aim for. Providing great service is a priority, and we’re taking steps to ensure we do better moving forward. We hope to see you again soon.
Employee exhibited unprofessional and rude behavior toward a customer
Business reply on Google
Hi Diana, we’re grateful you took the time to share your thoughts. We hold our team to high standards, and your feedback helps us meet them. Please reach out to us at 24hourfitness.com/contact_us/ so we can further understand your experience.
staff failed to address a person sleeping on gym equipment
Business reply on Google
Hi Jocelyne, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
The gym facilities are consistently dirty and poorly maintained.
Business reply on Google
Our goal is always to ensure a clean and hygienic environment for our Members. We're sorry we let you down. Please contact us at https://www.24hourfitness.com/contact_us/ so we can gather more details and take action.
Staff refused to honor advertised promotion and provided rude service.
Business reply on Google
Hi Rachel. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
The gym is dirty and lacks functional showerheads.
Business reply on Google
Thank you very much for sharing your experience at our gym. Sounds like we really dropped the ball here, since we strive to keep our gym clean and organized. We appreciate your feedback and hope to serve you better in the future.
Unprofessional staff and improper handling of hazardous cleaning chemicals.
Business reply on Google
Hi there. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
multiple exercise bikes in the cycling room are broken
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Giancarlo. We strive to keep all our machines well maintained, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.