Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Coaches allegedly overcharging parents for ineffective training and restricting court…
Business reply on Google
Thank you for your review. We’re committed to providing an exceptional experience, and it’s great to know we’re meeting your expectations.
The gym facility is unsanitary and lacks proper air ventilation.
Business reply on Google
Hi Erfanse. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
The gym closed earlier than the advertised operating hours.
Business reply on Google
Hi Carlos. Thank you for your feedback. We understand the importance of having access to the gym whenever it suits your schedule. While not all locations are open 24/7, we do have several that operate around the clock. You can find the list of these locations here: 24hourfitness.com/Open24.
members cannot access basketball court due to excessive reservations
Business reply on Google
Thank you for sharing your experience at our club, Chester. Customer satisfaction is our top priority, so this is very disappointing. We hope to serve you better in the future.
The facility has severe sanitation issues and broken equipment.
Business reply on Google
Hi Jorge. Thank you for your feedback. We take safety and sanitation very seriously and would like to investigate further. Please reach out to us at 24hourfitness.com/contact_us/.
Facility is unsanitary with mold, pests, and poor maintenance.
Business reply on Google
Hi there. Thank you for your feedback. We take safety and sanitation very seriously and would like to investigate further. Please reach out to us at 24hourfitness.com/contact_us/.
Broken equipment and poor gym cleanliness
Business reply on Google
Hi Mandeep. Thank you for sharing your experience with our equipment. We aim to provide fully functional machines for our members, and it’s clear we have areas to improve. We’re already addressing these issues to provide a better experience moving forward.
gym equipment is poorly maintained and cleaning stations are empty
Business reply on Google
Hi Austin. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Inadequate locker room facilities, poor signage, and unaddressed disruptive member…
Business reply on Google
Hi Chrisitian. Thank you for your feedback! We appreciate you taking the time to share your experience and recognize there’s always room to improve. To provide more details, please feel free to visit us at 24hourfitness.com/contact_us.
unauthorized billing increases and refusal to provide membership refunds
Business reply on Google
Hi Jacky. Thank you for raising concerns about your billing/membership. Please feel free to reach out to us at 24hourfitness.com/contact_us and we’ll work together to straighten out all the details.
Facility is unmaintained and sauna access is restricted before closing time.
Business reply on Google
Thank you so much for your feedback, Juni. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. If you'd like to offer more details or to have us get in touch with you directly please reach out to us at https://www.24hourfitness.com/contact_us/
Theft occurred in locker room and facility is poorly maintained.
Business reply on Google
Thank you for sharing your experience. We take incidents like this very seriously and are committed to resolving this matter. Please reach out to us at 24hourfitness.com/contact_us/ so we can follow up with you directly.
gym equipment has been broken for two months
Business reply on Google
We appreciate you bringing this to our attention. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
Numerous gym machines have remained broken for two months.
Business reply on Google
Hi David. Thank you for sharing your experience with our equipment. We aim to provide fully functional machines for our members, and it’s clear we have areas to improve. We’re already addressing these issues to provide a better experience moving forward.
Unprofessional staff behavior and poorly maintained gym equipment.
Business reply on Google
Hi Dylan. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
unsanitary restroom conditions and foul odors in the parking lot
Business reply on Google
Hi there. Thank you for your feedback. We take safety and sanitation very seriously and would like to investigate further. Please reach out to us at 24hourfitness.com/contact_us/.
Gym facility is consistently unsanitary and equipment is frequently broken.
Business reply on Google
Your experience at our club should always go above and beyond your expectations for safety and hygiene. Your experience did not meet our standards. Please connect with us at https://www.24hourfitness.com/contact_us/ so we can learn more.
Facility equipment is broken and pool temperature is not maintained.
Business reply on Google
Thank you so much for your feedback, Brita. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
The pool area and locker rooms have mold and debris.
Business reply on Google
Thank you very much for your feedback, Ron. It is important for us to provide a clean, comfortable environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.
Staff refused free pass and demanded payment for trial access.
Business reply on Google
Thank you for bringing this to our attention, Ryan. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.