Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym failed to open on time and staff was unprofessional
Business reply on Google
Hi Francis. We apologize for any inconvenience. Our posted hours are a firm commitment, and we’re working to ensure they’re upheld at every club. Please visit 24hourfitness.com/contact_us to share more details so we can investigate further.
Poorly maintained gym equipment and lack of facility cleanliness.
Business reply on Google
Hi Daniel, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Facility is dirty with broken equipment and damaged infrastructure.
Business reply on Google
Hi Quentin. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Personal training services and buddy pass were misrepresented during the sale.
Business reply on Google
Hi Angela, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
gym facilities have severe sanitation issues including mold and sewage odors
Business reply on Google
Hi there. Thank you for your feedback on our club’s hygiene. We’re intensifying cleaning efforts across all areas—please reach out to 24hourfitness.com/contact_us if you’d like to share more details.
Gym lacks sanitation supplies, has broken equipment, and poor facility cleanliness.
Business reply on Google
Hi Bryant. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Broken gym facilities and lack of security regarding theft.
Business reply on Google
Hi Alan, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
The gym is overcrowded, unsanitary, and contains broken, hazardous equipment.
Business reply on Google
Hi Jake. Thank you for sharing your experience with our equipment. We aim to provide fully functional machines for our members, and it’s clear we have areas to improve. We’re already addressing these issues to provide a better experience moving forward.
Gym equipment is broken and bathroom facilities are unsanitary.
Business reply on Google
We appreciate you bringing this to our attention, Alexander. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
Predatory membership practices and poor facility cleanliness
Business reply on Google
Hi Thehi, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
Broken equipment and poor facility cleanliness at the gym
Business reply on Google
Hi Kanyon. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
Gym equipment is poorly maintained and many machines are unusable.
Business reply on Google
We appreciate you bringing this to our attention, Austin. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
Poor facility maintenance and unsanitary locker room conditions.
Business reply on Google
Hi Daisy, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
Locker rooms and bathrooms are unsanitary with mold and odors.
Business reply on Google
Hi Jesse, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym equipment is broken and facility cleanliness is poor.
Business reply on Google
Hi Amanda, thank you for taking the time to share your feedback. We’re sorry to hear that we didn’t meet your expectations and want to ensure we address any concerns you have. Please visit 24hourfitness.com/contact_us/ so we can investigate the details and make things right for you.
The facility is unsanitary and the exercise equipment is poorly maintained.
Business reply on Google
Hi Hannah. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
gym bathrooms are unsanitary and exercise equipment is broken
Business reply on Google
Hi Brian. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
The facility was dirty and lacked available staff for assistance.
Business reply on Google
Hi Gabe. We appreciate your feedback and are sorry to hear your experience didn’t meet expectations. We take customer service & cleanliness seriously and are continuously working to improve. Your input helps us do better, and we’re committed to making it right for you.
Gym equipment is broken and the facility is unsanitary.
Business reply on Google
Hi CeeJay, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Broken equipment and unsanitary restroom conditions at the fitness facility.
Business reply on Google
Hi Jasmin. Thank you for sharing your experience with us. We take your health and safety seriously, and we’re sorry to hear about your concerns. Please reach out to us through 24hourfitness.com/contact_us/ so we can address the issue directly and ensure a safe workout environment.