Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The swimming pool floor and sides require cleaning.
Business reply on Google
Hi Bobby. Thank you for sharing your pool concerns. Please feel free to reach out to 24hourfitness.com/contact_us/ if you have any questions or concerns.
The pool area is dirty and the jacuzzi is non-functional.
Business reply on Google
Hi Martha. We apologize that our Jacuzzi didn’t meet your expectations. We are reviewing our cleaning routines to ensure you get the relaxing retreat you deserve. Thank you for your patience—we can’t wait to welcome you back soon.
Facility has broken equipment and severe pest and hygiene issues.
Business reply on Google
Hi Farshad. We are committed to providing a clean environment for all our members, and we’re sorry to hear that your experience wasn’t up to our standards. We’d appreciate the chance to learn more, so we can address it with the local team. Please reach out to us at 24hourfitness.com/contact_us/.
Gym continued charging membership fees after cancellation request was submitted.
Business reply on Google
Hi Grace. We apologize for any membership or billing issues. That is certainly not our aim. Please reach out to us at 24hourfitness.com/contact_us and a representative can follow up with you directly.
gym refuses to refund auto-renewal charge without in-person visit
Business reply on Google
Hi Eduardo. Thank you for letting us know about the unexpected post-cancellation charge. Please visit 24hourfitness.com/contact_us to share more information, and we’ll work quickly to resolve your concerns.
Broken cardio equipment and poor facility cleanliness
Business reply on Google
We appreciate you bringing this to our attention. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
broken gym equipment and lack of functional drinking water
Business reply on Google
Hi Sofia. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
Gym has reduced hours, unreliable staff, and poor equipment maintenance.
Business reply on Google
Hi Lee, we appreciate you sharing this information. We understand the importance of your concerns and would like to work with you toward a resolution. Please get in touch with us at 24hourfitness.com/contact_us/ so we can follow up with you directly.
poor ventilation and unsanitary locker room conditions
Business reply on Google
Hi Bahram. Thanks for telling us. Maintaining a clean space is a priority, and we’re sorry we fell short. We are actively working to address this and improve your experience moving forward.
Poor quality of cycling instruction and unprofessional behavior by the instructor.
Business reply on Google
Hi there. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
Presence of roaches and broken equipment in the fitness studio.
Business reply on Google
Our goal is always to ensure a clean and hygienic environment for our Members. We're sorry we let you down. Please contact us at https://www.24hourfitness.com/contact_us/ so we can gather more details and take action.
The gym bathrooms and floors are not being cleaned regularly.
Business reply on Google
Thank you very much for your feedback. It is important for us to provide a clean, comfortable environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.
gym charged for inactive account and refused full refund
Business reply on Google
Hi Dalilah. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
Staff were rude and unhelpful regarding bike storage and equipment availability.
Business reply on Google
Thank you for your feedback, Vicente. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Staff refused to honor a promotional three day gym pass.
Business reply on Google
Thank you for bringing this to our attention, Drew. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Gym equipment is broken and the facility is overcrowded.
Business reply on Google
Hi Erfan. Thank you for informing us about the issue with overcrowding and the equipment at our club. We are always looking for ways to improve our Members’ experience, so we appreciate your feedback.
Limited operating hours, poor staff engagement, and hazardous facility conditions.
Business reply on Google
Thank you so much for your feedback. Sounds like we have some room for improvement, so we appreciate your taking the time to share your experience. If you'd like to offer more details, or hear from a representative, please contact us at https://www.24hourfitness.com/contact_us
Gym has poor cleanliness, broken equipment, and unhelpful staff.
Business reply on Google
Thank you so much for your feedback, Daniel. Sounds like we have some room for improvement, so we appreciate your taking the time to share your experience. If you'd like to offer more details, or hear from a representative, please contact us at https://www.24hourfitness.com/contact_us
Gym members lack etiquette and staff are inexperienced and untrained.
Business reply on Google
We appreciate your feedback, Shahlla. We are continuously listening to feedback and working towards excellence. We feel that we can do better than what you experienced and are making improvements to serve you better in the future.
gym continues billing after cancellation and fails to provide support