Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym layout creates safety hazards and pool remained closed after renovations.
Business reply on Google
Thank you for your review. We regret that we fell short and we value your input. Please contact the local team so we can make improvements and enhance your future visits.
gym is unhygienic with broken equipment and poor maintenance
Business reply on Google
Hi there. Thank you for your feedback. We take safety and sanitation very seriously and would like to investigate further. Please reach out to us at 24hourfitness.com/contact_us/.
The business made unauthorized duplicate charges to the customer's account.
Business reply on Google
Hi Gaspar. We apologize for any membership or billing confusion. That is certainly not our aim. Please reach out to us at 24hourfitness.com/contact_us and a representative can follow up with you directly.
Poor equipment maintenance and unsanitary restroom conditions at the gym facility.
Business reply on Google
Hi Johnny, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
broken glass in shower caused injury and lack of first aid
Business reply on Google
Hi Mihir. Thank you for bringing this to our attention. The safety of our members is our top priority, and we regret to hear of this experience. Please contact us at 24hourfitness.com/contact_us/ so we can investigate further. Thank you.
The steam room has an overwhelming and suffocating scent.
Business reply on Google
Hi Thao. Thank you for your feedback! We appreciate you taking the time to share your experience and recognize there’s always room to improve. To provide more details, please feel free to visit us at 24hourfitness.com/contact_us.
broken gym equipment and leaking water fixtures remain unrepaired by staff
Business reply on Google
Hi Brian, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Inconsistent gym access policies and membership pricing information provided by staff.
Business reply on Google
Hi Ayham, thank you for bringing the issue with the 3-day pass to our attention. We apologize for any inconvenience. If you’d like to discuss it further, please don’t hesitate to contact us here: 24hourfitness.com/contact_us.
Staff misled customer regarding membership downgrade options and pricing tiers.
Business reply on Google
Hi there. Thank you for raising concerns about billing/membership. Please feel free to reach out to us at 24hourfitness.com/contact_us and we’ll work together to straighten out all the details.
Staff member used unprofessional language and was rude regarding membership questions.
Business reply on Google
Hi Lee. We’re grateful for your feedback and sincerely apologize that your experience didn’t reflect the high standards we aim for. Providing great service is a priority, and we’re taking steps to ensure we do better moving forward. We hope to see you again soon.
broken equipment and lack of cleaning supplies at the gym
Business reply on Google
Hi there, thank you for letting us know about the overcrowding and equipment concerns. We understand how important it is to have ample space for your workout, and sorry we didn’t meet your expectations.
Staff member refused to honor a valid three-day guest pass.
Business reply on Google
Thank you for bringing this to our attention, Izak. We expect our locations to honor the 3 day pass for Guests who want to find out more about 24 Hour Fitness. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Lack of toilet paper and soap in restrooms and showers.
Business reply on Google
Thank you so much for your feedback. Sounds like we have some room for improvement, so we appreciate you taking the time to share your experience. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
The parking lot is consistently littered with trash.
Business reply on Google
We appreciate your feedback, Jim. We are continuously listening to feedback and working towards excellence. We feel that we can do better than what you experienced and are making improvements to serve you better in the future.
Gym equipment is frequently broken and weights are consistently disorganized.
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Amy. We strive to keep all our machines well maintained and organized, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
Front desk staff refused to allow inspection of pool facilities.
Business reply on Google
Thank you for your feedback, Jack. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Staff member was rude and dismissive during customer inquiry
Business reply on Google
Thank you for your feedback, Eula. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
theft occurred due to lack of staff security and monitoring
Business reply on Google
Hi Alex. This is a concerning matter, and we appreciate you informing us. We always aim to create a safe environment for our Guests, and we are disappointed that was not your experience. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
Family denied entry due to an unresolved billing error
Business reply on Google
Thank you for your feedback, Patrick. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Live worm found in the jacuzzi water
Business reply on Google
Thank you very much for your feedback, Hieu. It is important for us to provide a clean, comfortable environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.