Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Basketball court is damaged and the facility is dirty
Business reply on Google
Hi Vicente. Thank you for letting us know about your experience. We’re always working to raise the bar and are taking steps to make improvements that will better meet your expectations in the future.
maintenance fees charged without providing equipment repairs or service
Business reply on Google
We appreciate you bringing this to our attention, Jhonatan. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
The gym equipment is dirty and members lack proper etiquette.
Business reply on Google
Hi there. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
gym equipment is disorganized and the facility is not kept clean
Business reply on Google
Hi Patrick, thank you for letting us know about the overcrowding concern. We understand how important it is to have ample space for your workout, and sorry we didn’t meet your expectations.
Restrooms lack supplies and the swimming pool is poorly maintained.
Business reply on Google
Hi Marcy. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
gym equipment remains broken despite previous reports
Business reply on Google
We appreciate you bringing this to our attention, Quyen. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
The music volume is excessively loud and physically painful.
Business reply on Google
Thank you for sharing your experience at our club, Jennifer. Customer satisfaction is our top priority, so this is very disappointing. We hope to serve you better in the future.
Poor facility maintenance, lack of hygiene supplies, and disengaged staff members.
Business reply on Google
Thank you for bringing this matter to our attention, Sarahy. We take such concerns seriously and would like to investigate this further. Please reach out to us at 24hourfitness.com/contact_us/ so we can assist you directly.
The gym is not open twenty-four hours as advertised.
Business reply on Google
Hi Brianna. Thank you for your feedback. We understand the importance of having access to the gym whenever it suits your schedule. While not all locations are open 24/7, we do have several that operate around the clock. You can find the list of these locations here: 24hourfitness.com/Open24.
The gym restroom was dirty and poorly maintained.
Business reply on Google
Hi Azizullah. Thank you for your feedback on our club’s hygiene. We’re intensifying cleaning efforts across all areas—please reach out to 24hourfitness.com/contact_us if you’d like to share more details.
Locker room and swimming pool areas are not cleaned frequently enough.
Business reply on Google
Hi Vincent. Thank you for your feedback on our club’s hygiene. We’re intensifying cleaning efforts across all areas—please reach out to 24hourfitness.com/contact_us if you’d like to share more details.
The gym facility is dirty with trash and debris on courts.
Business reply on Google
Hi Zachery. Thank you for sharing your experience. Cleanliness and organization are core to our commitment, and we regret not meeting your expectations. Your feedback is taken seriously, and we’re making improvements to ensure a better visit next time.
The gym locker room and showers are unsanitary and poorly maintained.
Business reply on Google
Hi Oscar. Thanks for telling us. Maintaining a clean space is a priority, and we’re sorry we fell short. We are actively working to address this and improve your experience moving forward.
The gym's sound system is distorted and played at excessive volumes.
Business reply on Google
Thank you for sharing your experience at our club. Customer satisfaction is our top priority, so this is very disappointing. We hope to serve you better in the future.
Multiple shower stalls are broken and staff provided poor assistance.
Business reply on Google
Hi Clare, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym denied access to pass holder due to unstated time restrictions.
Business reply on Google
Thanks for reaching out, Reymon, about your challenges with the 3-day pass. We’d be happy to address any concerns, so please feel free to contact us directly at 24hourfitness.com/contact_us
New front desk staff are perceived as rude and unwelcoming.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Personal belongings were stolen from a locker at the gym.
Business reply on Google
Thank you for letting us know, Konstantin. We take this matter very seriously. Please reach out to us at https://www.24hourfitness.com/contact_us/ so that we can collect your contact details and get back to you.
Staff fail to verify memberships, creating security risks for locker room.
Business reply on Google
Thank you for your feedback, Nicholas. We’re sorry to hear about your experience at our club. We pride ourselves on service, and we can do better than what you’ve experienced. Please reach out to us at https://www.24hourfitness.com/contact_us/ if you'd like us to get in touch with you directly.
Poor facility maintenance and lack of essential hygiene supplies.
Business reply on Google
Thank you very much for your feedback, Lalo. It is important for us to provide a clean, comfortable and well-equipped environment for all gym members, so this is disappointing. We are working to make improvements and hope to serve you better in the future.