Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym equipment is frequently under maintenance and staff are often inattentive.
Business reply on Google
Hi there, thank you for bringing this to our attention. We are committed to providing the best experience for all our members. Please reach out via 24hourfitness.com/contact_us/ so we can discuss your experience and work towards a resolution.
Gym failed to open at the scheduled time
Business reply on Google
We're sorry to hear this, Berry. We want to ensure that our doors are always open during our posted operating hours. Please reach out to 24hourfitness.com/contact_us to share more details.
gym equipment is missing essential parts and poorly maintained
Business reply on Google
Hi Radwan. Thank you for sharing your experience with our equipment. We aim to provide fully functional machines for our members, and it’s clear we have areas to improve. We’re already addressing these issues to provide a better experience moving forward.
gym equipment is missing essential weight pins
Business reply on Google
We appreciate you bringing this to our attention, Ranjodh. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
Account linked to unauthorized primary member preventing reimbursement
Business reply on Google
Hi Hai. Thank you for raising concerns about your membership. Please feel free to reach out to us at 24hourfitness.com/contact_us and we’ll work together to straighten out all the details.
The gym facilities are dirty and lack basic hygiene supplies.
Business reply on Google
Hi Paul. Thanks for telling us. Maintaining a clean space is a priority, and we’re sorry we fell short. We are actively working to address this and improve your experience moving forward.
Gym equipment is broken and the facility is poorly maintained.
Business reply on Google
Hi there. Thanks for flagging worn-out gear and hygiene concerns. We contacted the maintenance team, and they are working on it and supercharging cleaning protocols to bring you a spotless, fully charged workout space. Have more insights? Please reach out to us at 24hourfitness.com/contact_us.
broken gym equipment, sauna jets, hot water, and missing toilet paper
Business reply on Google
We’re happy you enjoyed your visit. Thank you for taking a moment to leave us a rating!
Missing equipment pins and poor facility maintenance hinder workout accessibility.
Business reply on Google
We appreciate you bringing this to our attention, Dan. We’re committed to ensuring all equipment is in top condition for our members and apologize for any disruption you experienced. Your feedback helps us stay on track with our maintenance efforts.
Poor maintenance, unclean facilities, and unsafe chemical handling by staff.
Business reply on Google
Hi Ruben. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
broken gym equipment requires personal tools to operate
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Gabriel. We strive to keep all our machines well maintained, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
Staff member harassed and publicly humiliated senior member over membership dispute.
Business reply on Google
Hi Connie. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get back to you directly.
Gym equipment is broken and the facility is extremely dirty.
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Isaac. We strive to keep all our machines well maintained and clean, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
facility is poorly maintained and lacks necessary equipment pins
Business reply on Google
Thank you very much for your feedback. We work hard to keep all of our equipment maintained and operational for our members, and apologize for any inconvenience during this visit.
The gym was closed during advertised operating hours without notice.
Poor facility maintenance, unprofessional staff, and persistent equipment issues.
Business reply on Google
Hi there. We appreciate you taking the time to bring this to our attention, and we would like to investigate further. Please reach out to us at https://www.24hourfitness.com/contact_us/ so we can get in touch with you directly.
broken equipment and unhelpful staff causing long wait times
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment and service. We strive to keep all our machines well maintained while providing professional service, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
Gym equipment is missing and the facility is not clean.
Business reply on Google
We appreciate your feedback regarding the status of our gym facility, Isaac. We strive to keep all our machines well maintained and our environment clean, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
Majority of gym equipment is broken or missing essential parts.
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Vic. We strive to keep all our machines well maintained, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.
Majority of gym equipment is non-functional due to missing pins.
Business reply on Google
We appreciate your feedback regarding the status of our gym equipment, Kevin. We strive to keep all our machines well maintained, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future.