Absolutely not. Iโd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving company canceled appointment last minute and damaged customer property.
Business reply on Google
Dena, we are truly sorry. Although the crew contacted you about the last-minute staffing issue, we should have continued working to find a solution and completed your move as scheduled. We also should have ensured a manager followed up when promised. We applied a discount on the day of the original scheduled move, completed your move the following day, and offered to cover the additional storage cost caused by the delay. We have also initiated the claims process for the property damage. We were not aware that lodging was needed at the time, but we understand how disruptive and stressful this was. We sincerely apologize for letting you down and will continue working with you through the claims process.
Movers damaged personal property and house during the move.
Business reply on Google
Keivon, weโre truly sorry to hear about your experience and the damages that occurred during your move. We completely understand how frustrating and disappointing this must be. Our Claims Agent is currently working with you to review the damages and help find a solution. We appreciate your patience as we work through this with you and hope we have the opportunity to make things right.
Moving staff made rude comments about the customer in Spanish.
Business reply on Google
Hi Sawyer โ thank you for sharing your feedback. This review is from several years ago, and the crew referenced is no longer with our company. We reached out to you but havenโt heard back yet, and no concerns were raised at the time of service. If youโd like to connect, weโre always open to the conversation when youโre ready.
movers failed to follow instructions and left the site early
Business reply on Google
Elisha, weโre sorry this was your experience and appreciate you taking the time to share it. This isnโt how a move should end, especially when expectations and instructions are clearly communicated. We do ask that someone be present during the move to help keep things on track, and our standard service includes a two-hour minimum that should be used to complete the job properly. We have reached out a couple of times to understand what happened, and see how we could smooth things over. If youโre open to speaking with us please feel free to reach us directly at [email protected] or 713-333-6683.
Movers damaged washing machine and provided inadequate insurance compensation
Business reply on Google
Thanks for your feedback Kotta! We have tried to find your information based on your username here and are unable to find your service. If you could reach out to our team, we'd be happy to assist in finding a resolution if you haven't already reached out. We appreciate you and your feedback.
Items stolen and property damaged during the moving process
Business reply on Google
Thank you, Rob, for your five-star review! It's wonderful to hear that our team at 3 Men Movers provided you with a great moving experience. Thank you for sharing your positive experience, and please don't hesitate to reach out if you need any further assistance.
The company cancelled the scheduled move on the day of service.
Business reply on Google
Olivia, we dropped the ball here and are truly sorry. We have reviewed and adjusted our process for securing backup crews so we can avoid causing this kind of confusion for anyone in the future. Thank you for your honest review.
Movers worked slowly, left job incomplete, and displayed unprofessional behavior.
Business reply on Google
Dear Kiandra, I would like to begin by reiterating my heartfelt apology for your moving experience. Thank you so much for letting us know how things went with the crew and for giving us an opportunity to make sure any crew we send lives up to our Movifesto values. We aim to make moving as stress-free as possible and have taken the right steps to make sure this situation doesn't happen again. We deeply apologize for any inconvenience or disappointment in your experience with us. Sincerely, 3 Men Movers
movers failed to arrive at the scheduled time
Business reply on Google
Good Afternoon Juls, We are disappointed to hear about your experience but thank you for working with us to address your concerns. We'd like to discuss your experience. Please get in touch with us on (713) 333-6683 or email us at [email protected] We look forward to hearing from you, 3 Men Movers
Movers damaged walls and furniture and left appliances disconnected.
Business reply on Google
Hi Frantz, I'm very sorry to hear about your recent moving experience. Our goal is to arrive as strangers and leave as friends, so breaking anything and not being forthcoming about it is an unacceptable standard for us. It sounds like you need a claim and weโd love to kick off that process for you now. Can you please email us at [email protected]? Please include the full name and the email address/phone number ๐๐๐ฒ๐ฑ ๐๐ผ ๐ฏ๐ผ๐ผ๐ธ your service. We look forward to addressing your claim soon! Thank you, 3 Men Movers
Movers damaged furniture and property and refused fair compensation.
Business reply on Google
Hi Garica, Thank you for reaching out. This matter is very important to us. We need to gather a few details from you. Please contact our customer care team at [email protected], or call 713-333-6686 + press 5. Kind regards, 3 Men Movers
movers failed to show up and lost a box of items
Business reply on Google
Hi A R, We are so sorry to hear that you had anything less than a great experience with us. So that we can investigate, can you please email our Customer Service Manager, Carla, at [email protected]? The customer service team will need the full name and email used to book your move. Thank you, 3 Men Movers
Company provided smaller truck and fewer movers than promised, damaging furniture.
Business reply on Google
Hi there! We are sorry to hear about your move day experience. However, please note that we do not have anything less than a 24-foot truck and all movers have 3 crew members, unless you book our Super Size 48-foot trucks which include 4 movers. So that we can investigate, can you please email our Customer Service Manager, at [email protected]? To locate your account, we will need the full name and email used to book your move. Thank you, 3 Men Movers
Moving crew damaged multiple personal items and company refuses to provide compensation.
Business reply on Google
Hi Adrian & Whit, We apologize for the frustration you have been dealing with regarding your experience with us. Thank you for speaking with our Customer Service team to resolve your claim. Giving you a better move day is our main goal, so we pride ourselves on doing what we say, always. We're happy to have found a positive solution for you. Thanks, 3 Men Movers
Movers damaged artwork and sculptures due to improper packing techniques.
Business reply on Google
Thank you for your feedback on your move, Kim. We're sorry your moving experience with us didn't meet your expectations, but we value the chance to address any concerns/issues. During your initial call, we definitely should have dug deeper on the type of art we would be handling for you and whether you had the appropriate packaging for it so that we could properly wrap your items. We apologize for any miscommunications and do hope that our follow-up contact with you has been satisfactory so you may give us a chance in the future.
The moving company driver operated the vehicle dangerously on the highway.
Business reply on Google
Dakhas, we take safety very seriously!! We'd be interested in hearing more details on this event. We track all drivers and penalize them for reckless behavior that can be verified. Will you please email [email protected] with as many details that you can provide, street with nearest cross street, direction headed, date and time, etc? We'd like to address this type of behavior.
Movers failed to arrive and canceled the scheduled appointment without notice.
Business reply on Google
We were so disappointed to hear about this situation today and to learn that you were put in a bind. You have been refunded in full. We can verify you called over a month ago to book this move and that our movers did not show up at the location because they could not get in touch with anyone on the office email and phone number we had on file. We are looking further into the details with the sales rep you originally spoke with, and with our customer service department regarding the details of this after hours move to find out why there was no back up phone number listed in our files, and why a better solution was not pursued yesterday evening. We will also be taking this situation to our leadership team to arrive at a better process for situations like this that may arise in the future. We are so sorry to have caused inconvenience and stress to you and your company after having a long, positive history with your business. -Sincerely, Melissa
The company does not answer calls or provide professional service.
Company failed to assemble furniture as promised during the initial consultation.
Business reply on Google
Hi Ashley--we apologize for any miscommunication that might have occurred at any point during your move with us from the actual move to customer service. We really do want to make every customer's move a stress-free experience--and that is a core value we have. It sounds like in this instance, we didn't follow through in going above and beyond like we strive to do. I hope talking to our Dallas Operations Manager this morning helped to answer any questions or concerns that you may have had regarding your service. Once again, our apologies for any unnecessary stress, and please reach out to us again at any time if we can help you in any way. -Sincerely, Melissa
movers damaged television and offered inadequate compensation for the loss
Business reply on Google
Oh no, Robert! We pride ourselves in being on time, so I sincerely apologize for the late start. The crew was confused with the address, but that's not an excuse and you're right, it could have really disrupted blocking off the elevator and we got lucky. Regarding the TV, we just got off the phone with our Operations Manager that you spoke with about an hour ago. He told us that you let him know that you did physically help unbox the TV. Please know that the $0.60 per pound policy is something that all moving companies in Texas are mandated to provide. To help ensure our customers know this, we email the contract ahead of the move with the confirmation email and add an additional screen pop up in our contract. I know this is not the outcome you were hoping for, but we do not believe our movers acted negligently. I am so sorry for the headache and frustration. Sincerely, Kate