3 Men Movers
🔧 Home Services · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Moving company canceled appointment last minute and damaged customer property.
Business reply on Google
Dena, we are truly sorry. Although the crew contacted you about the last-minute staffing issue, we should have continued working to find a solution and completed your move as scheduled. We also should have ensured a manager followed up when promised. We applied a discount on the day of the original scheduled move, completed your move the following day, and offered to cover the additional storage cost caused by the delay. We have also initiated the claims process for the property damage. We were not aware that lodging was needed at the time, but we understand how disruptive and stressful this was. We sincerely apologize for letting you down and will continue working with you through the claims process.
Movers damaged personal property and house during the move.
Business reply on Google
Keivon, we’re truly sorry to hear about your experience and the damages that occurred during your move. We completely understand how frustrating and disappointing this must be. Our Claims Agent is currently working with you to review the damages and help find a solution. We appreciate your patience as we work through this with you and hope we have the opportunity to make things right.
movers damaged furniture and refused to honor the damage claim
Business reply on Google
Hi Jose, We’re really sorry to hear about your experience and understand how frustrating this situation must feel. That’s not the kind of experience we want anyone to have with our team. We’d like the opportunity to take another look at your claim and see how we can help move things toward a resolution. If you’re open to it, please reach back out to us so we can review everything again and see where we can assist. You can reach us directly at [email protected] or 713-333-6683. We’re happy to help.
Moving staff made rude comments about the customer in Spanish.
Business reply on Google
Hi Sawyer — thank you for sharing your feedback. This review is from several years ago, and the crew referenced is no longer with our company. We reached out to you but haven’t heard back yet, and no concerns were raised at the time of service. If you’d like to connect, we’re always open to the conversation when you’re ready.
movers failed to follow instructions and left the site early
Business reply on Google
Elisha, we’re sorry this was your experience and appreciate you taking the time to share it. This isn’t how a move should end, especially when expectations and instructions are clearly communicated. We do ask that someone be present during the move to help keep things on track, and our standard service includes a two-hour minimum that should be used to complete the job properly. We have reached out a couple of times to understand what happened, and see how we could smooth things over. If you’re open to speaking with us please feel free to reach us directly at [email protected] or 713-333-6683.
Movers damaged expensive television and allegedly stole personal property.
Business reply on Google
Hi Marco, Thank you for reaching out to us about this concerning matter. We would like to further investigate the damages to your television, but we were unable to find record of a claim matching these details. We believe your home is sacred, and would like to assist you as soon as we can. At your earliest convenience, please reach out to us at 713-333-6683 so that we can further discuss your concerns.
movers stole expensive equipment and personal property during the move
Business reply on Google
Good Morning Ada, Thank you for reaching out and sharing your experience with us. We truly understand how upsetting this must have been, and we want you to know that at 3 Men Movers we treat your home, belongings, and time with the highest level of care. With over 40,000 moves each year, it is deeply concerning to hear about what you encountered. We’d like to look into this matter right away. Unfortunately, we haven’t been able to locate your information in our system. To assist you as quickly as possible, please email us directly at [email protected]. You can also reach us by phone at (713) 333-6683. Thank you again for bringing this to our attention. We look forward to learning more and working toward a resolution.
Movers damaged washing machine and provided inadequate insurance compensation
Business reply on Google
Thanks for your feedback Kotta! We have tried to find your information based on your username here and are unable to find your service. If you could reach out to our team, we'd be happy to assist in finding a resolution if you haven't already reached out. We appreciate you and your feedback.
Movers incorrectly connected washer hoses and refused to fix the error.
Business reply on Google
Chloe C We sincerely apologize for the issues you experienced, Chloe. It’s concerning to hear about the difficulties you faced with the washer and the customer service you received. Please contact us directly at [email protected] or 713-333-6683, so we can resolve this situation to your satisfaction. Your experience does not reflect our usual high standards, and we’re committed to making things right for you.
Items stolen and property damaged during the moving process
Business reply on Google
Thank you, Rob, for your five-star review! It's wonderful to hear that our team at 3 Men Movers provided you with a great moving experience. Thank you for sharing your positive experience, and please don't hesitate to reach out if you need any further assistance.
The moving company lost a television and failed to provide communication.
Business reply on Google
We are extremely sorry to hear about your son's missing TV, Antonio. If you could reach out to us directly at [email protected] or (210) 337-6683, we would love to find a resolution for you and talk about your experience.
The moving company lost or stole expensive personal property.
Business reply on Google
We deeply apologize for your experience, Jenna. We would like to address the move along with your missing and damaged items further. Please contact our office at [email protected] or (210) 337-6683 so we can find a solution for you. We look forward to hearing from you soon.
movers caused significant property damage and offered inadequate compensation
Business reply on Google
Dear Patrick, we truly apologize for any frustration or inconvenience you encountered during your moving process. At 3 Men Movers, we strive to ensure a smooth moving journey for all our clients, and we regret not meeting this standard in your case. Our goal is to continually improve our services, and your feedback is crucial in this journey.
Dining room chair was ripped during the moving process.
Business reply on Google
Dear Tristen, we apologize for any inconvenience caused during your recent move with us. We take customer satisfaction very seriously and we understand your frustration regarding the damage to your dining room chair. Please accept our sincere apologies for any oversight on our part. We truly appreciate you have allowed our Claims Manager to work with you to rectify this situation and find a suitable resolution. Once again, we apologize for any inconvenience caused and we appreciate your feedback.
Movers damaged furniture and personal items due to careless handling.
Business reply on Google
Dear Alexia, thank you for taking the time to share your experience with us. We understand that moving can be a stressful time, and we deeply regret that we were not able to meet your expectations. We want to assure you that we take customer satisfaction very seriously, and your feedback is valuable to us. We absolutely want to help in any way possible and would appreciate the opportunity to discuss it further with you. Please reach out to us directly at (713) 333-6683, and we will do our best to rectify the situation.
The company cancelled the scheduled move on the day of service.
Business reply on Google
Olivia, we dropped the ball here and are truly sorry. We have reviewed and adjusted our process for securing backup crews so we can avoid causing this kind of confusion for anyone in the future. Thank you for your honest review.
Movers worked slowly, left job incomplete, and displayed unprofessional behavior.
Business reply on Google
Dear Kiandra, I would like to begin by reiterating my heartfelt apology for your moving experience. Thank you so much for letting us know how things went with the crew and for giving us an opportunity to make sure any crew we send lives up to our Movifesto values. We aim to make moving as stress-free as possible and have taken the right steps to make sure this situation doesn't happen again. We deeply apologize for any inconvenience or disappointment in your experience with us. Sincerely, 3 Men Movers
movers failed to arrive at the scheduled time
Business reply on Google
Good Afternoon Juls, We are disappointed to hear about your experience but thank you for working with us to address your concerns. We'd like to discuss your experience. Please get in touch with us on (713) 333-6683 or email us at [email protected] We look forward to hearing from you, 3 Men Movers
Movers damaged walls and furniture and left appliances disconnected.
Business reply on Google
Hi Frantz, I'm very sorry to hear about your recent moving experience. Our goal is to arrive as strangers and leave as friends, so breaking anything and not being forthcoming about it is an unacceptable standard for us. It sounds like you need a claim and we’d love to kick off that process for you now. Can you please email us at [email protected]? Please include the full name and the email address/phone number 𝘂𝘀𝗲𝗱 𝘁𝗼 𝗯𝗼𝗼𝗸 your service. We look forward to addressing your claim soon! Thank you, 3 Men Movers
Movers failed to complete the job and damaged the door.
Business reply on Google
Good Afternoon, Thank you for reaching out. This matter is very important to us. We are unable to locate a customer account under the name pilzbery homeboy. Can you please direct message us or email [email protected] with the information the move was booked under so we can follow up with this immediately? Thanks so much. Regards, 3 Men Movers