Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
movers damaged furniture and refused to honor the damage claim
Business reply on Google
Hi Jose, We’re really sorry to hear about your experience and understand how frustrating this situation must feel. That’s not the kind of experience we want anyone to have with our team. We’d like the opportunity to take another look at your claim and see how we can help move things toward a resolution. If you’re open to it, please reach back out to us so we can review everything again and see where we can assist. You can reach us directly at [email protected] or 713-333-6683. We’re happy to help.
Movers damaged expensive television and allegedly stole personal property.
Business reply on Google
Hi Marco, Thank you for reaching out to us about this concerning matter. We would like to further investigate the damages to your television, but we were unable to find record of a claim matching these details. We believe your home is sacred, and would like to assist you as soon as we can. At your earliest convenience, please reach out to us at 713-333-6683 so that we can further discuss your concerns.
movers stole expensive equipment and personal property during the move
Business reply on Google
Good Morning Ada, Thank you for reaching out and sharing your experience with us. We truly understand how upsetting this must have been, and we want you to know that at 3 Men Movers we treat your home, belongings, and time with the highest level of care. With over 40,000 moves each year, it is deeply concerning to hear about what you encountered. We’d like to look into this matter right away. Unfortunately, we haven’t been able to locate your information in our system. To assist you as quickly as possible, please email us directly at [email protected]. You can also reach us by phone at (713) 333-6683. Thank you again for bringing this to our attention. We look forward to learning more and working toward a resolution.
Movers incorrectly connected washer hoses and refused to fix the error.
Business reply on Google
Chloe C We sincerely apologize for the issues you experienced, Chloe. It’s concerning to hear about the difficulties you faced with the washer and the customer service you received. Please contact us directly at [email protected] or 713-333-6683, so we can resolve this situation to your satisfaction. Your experience does not reflect our usual high standards, and we’re committed to making things right for you.
The moving company lost a television and failed to provide communication.
Business reply on Google
We are extremely sorry to hear about your son's missing TV, Antonio. If you could reach out to us directly at [email protected] or (210) 337-6683, we would love to find a resolution for you and talk about your experience.
The moving company lost or stole expensive personal property.
Business reply on Google
We deeply apologize for your experience, Jenna. We would like to address the move along with your missing and damaged items further. Please contact our office at [email protected] or (210) 337-6683 so we can find a solution for you. We look forward to hearing from you soon.
movers caused significant property damage and offered inadequate compensation
Business reply on Google
Dear Patrick, we truly apologize for any frustration or inconvenience you encountered during your moving process. At 3 Men Movers, we strive to ensure a smooth moving journey for all our clients, and we regret not meeting this standard in your case. Our goal is to continually improve our services, and your feedback is crucial in this journey.
Dining room chair was ripped during the moving process.
Business reply on Google
Dear Tristen, we apologize for any inconvenience caused during your recent move with us. We take customer satisfaction very seriously and we understand your frustration regarding the damage to your dining room chair. Please accept our sincere apologies for any oversight on our part. We truly appreciate you have allowed our Claims Manager to work with you to rectify this situation and find a suitable resolution. Once again, we apologize for any inconvenience caused and we appreciate your feedback.
Movers damaged furniture and personal items due to careless handling.
Business reply on Google
Dear Alexia, thank you for taking the time to share your experience with us. We understand that moving can be a stressful time, and we deeply regret that we were not able to meet your expectations. We want to assure you that we take customer satisfaction very seriously, and your feedback is valuable to us. We absolutely want to help in any way possible and would appreciate the opportunity to discuss it further with you. Please reach out to us directly at (713) 333-6683, and we will do our best to rectify the situation.
Movers failed to complete the job and damaged the door.
Business reply on Google
Good Afternoon, Thank you for reaching out. This matter is very important to us. We are unable to locate a customer account under the name pilzbery homeboy. Can you please direct message us or email [email protected] with the information the move was booked under so we can follow up with this immediately? Thanks so much. Regards, 3 Men Movers
The moving crew failed to arrive at the scheduled time.
Business reply on Google
Hello Mark, Thank you for providing your review. We set a high standard for our client experience and we’re truly sorry to hear that standard was not met in your interaction with us. Please don't hesitsate to reach out to us at [email protected] we'd love the opportunity to address your concerns! Thank you, 3 Men Movers
Movers refused to perform the job and left the customer stranded.
Business reply on Google
Hi Eric, Thank you for reaching out. This matter is very important to us. We need to gather a few details from you. Please contact our customer care team at [email protected], or call 713-333-668 + press 5. Kind regards, 3 Men Movers
Movers caused property damage and failed to resolve the claim.
Business reply on Google
Hello Pete, We’re very sorry to hear that you had anything less than a great experience with us. If you'd like to file a claim, we’d love to kick off that process for you now. To start, please email the details and any before & after photos you may have to [email protected]. We’ll need the full name and the email address/phone number 𝘂𝘀𝗲𝗱 𝘁𝗼 𝗯𝗼𝗼𝗸 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. This information will help us locate your account. If you’ve already submitted a claim, we ask that you still email our Customer Service Manager at [email protected]. Please note that the claims process can last anywhere between a few weeks up to 90 days, depending on the circumstances and evaluation needed. We look forward to addressing your claim as soon as possible. Thank you, 3 Men Movers
movers failed to assemble and disassemble furniture during a local move
Business reply on Google
Thank you for your feedback, Skyla, We're so sorry to hear about your move day service with us. Our goal is to provide every client with an excellent moving experience, but sometimes that doesn’t happen to the satisfaction of either party. Your moving day should be a smooth experience with way more hustle than disappointment. We are truly sorry to hear that your standards and expectations weren't met at any time. But, your feedback makes us better. So, we sincerely appreciate you sharing your honest experience and look forward to becoming the Experts you know & have trusted before. On behalf of us all at 3 Men Movers, we deeply apologize for the inconvenience. Sincerely, 3 Men Movers
The moving company failed to show up for the scheduled appointment.
Movers arrived late and intentionally delayed the moving process.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Adam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to discuss your experience as it's definitely our goal to make moving less—not more—stressful for you. Please get in touch with us on (210) 337-6683 or email our Customer Service Manager, Oscar, at [email protected]. We look forward to hearing from you, 3 Men Movers - San Antonio
Movers refused service and kept deposit without notifying the customer
Business reply on Google
Hi Philip--we do sincerely apologize for the inconvenience that was caused to you and your client and can understand your frustration. This was a difficult situation for all since our company was not informed about the condition of the home or the extent of the situation at hand at the time of booking. Unfortunately, upon arrival the movers did not feel it was safe or sanitary for them to complete the assigned job, and felt it necessary to report the situation in best interest of the man's safety. With this specific situation, there appeared to be some lack of clarity regarding who to contact with the issues that arose. However, thank you for providing your feedback, so we can discuss internally about how to better handle a situation like this should one occur in the future. We certainly never want to inconvenience any of our customers. After reviewing the details of this situation, we will be refunding your $81.00 deposit.
Movers caused property damage, wasted time, and performed poor service.
Business reply on Google
Hi Jacqueline--we really appreciate your patience and understanding as we work on a resolution for your issues. Our driver was not feeling well that day, so we hope the reimbursement for the wasted time helps to ease your frustration a little bit. We are so sorry that there was damage to your desk and hardwood floors and are currently working on claims to get your desk fixed and get the floor buffed. Thank you for working with us on these matters and we apologize for the headache and inconvenience. -Sincerely, Melissa
Movers refused to transport televisions despite prior confirmation from staff.
Business reply on Google
Oh no, Javier! That experience does sound incredibly frustrating! I am so sorry for the headache and miscommunications that resulted in more work on your end than there should have been. We are jumping on this immediately and working with our team to figure out a resolution. We will follow up with you on next steps no later than end of business tomorrow. -Sincerely, Melissa
Movers caused property damage and left items behind during the move.
Business reply on Google
Hi Gilbert, I am so sorry. I am going to have our Operations Manager call you first thing in the morning. He will talk to you about getting a repair man out to both locations and we will absolutely expedite the claims process. Finally, please know that we take this very seriously and will address this with your moving crew. I appreciate your patience and we will work hard to make this right! Sincerely, Kate