Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased the monthly rent after two months.
Business reply on Google
Hi Phawn, it seems you have the wrong storage location. We do not have an employee named Giovanna, and the policies you're describing do not reflect our standards.
frequent and significant monthly rent increases for storage unit
Business reply on Google
Hi there, Jaci! We are sorry to hear that your experience has not met your expectations so far. If you would be so kind as to email us at [email protected], an A-1 team member will be more than happy to discuss and see how we can better assist you. Have a great day!
Elevators are frequently broken and stairs are restricted for customer use.
Business reply on Google
Thank you for your feedback, Lauren! We're glad to hear you found the storage unit itself satisfactory. We understand how frustrating it can be when an elevator isn’t functioning. While it's uncommon, one of our elevators was temporarily out of service during your visit. Fortunately, we do have a second elevator available to ensure continued access for our customers during situations like this. As for the stairwells, you are correct—they are kept locked. This is an important security measure we take to help prevent theft and ensure each floor remains secure for all of our tenants. We appreciate you taking the time to share your experience, and we’re always working to improve. If there’s anything more we can do, please don’t hesitate to reach out to us directly!
Management issued an eviction threat for a minor after-hours violation.
Business reply on Google
Jeff, you are 100% correct, we have a zero tolerance when it comes to staying on the grounds past the access hours and we don't want there to be any confusion about that. We will continue to do our best to ensure the facility is safe and secure for all of our tenants. Thank you for understanding.
The business repeatedly increased the monthly rental fee after initial sign-up.
Business reply on Google
We're sorry to hear that you vacated your storage unit, Joe. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, convenient facilities. As is standard in the industry your original introductory monthly rate is not guaranteed for the life of your rental with A-1. If you need storage in the future I hope you return to us and please know that if you ever have an issue you can always reach out to me directly and give me a chance to address your concerns. My name is Robert and the store manager has all of my contact information available for you.
frequent and unjustified monthly rent increases
Business reply on Google
Thank you for your feedback, Ray. We, like most storage companies, move in customers at discounted rates. We, therefore, review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing.
Frequent rent increases and lack of loyalty discounts for long-term customers.
Business reply on Google
Gkhosharian, we really appreciate your feedback. We value your long term business and will forward your concerns to management as we are always looking for ways to improve. Thanks so much for taking the time to let us know how we did!