A-1 Self Storage
🧰 Other Services · 9 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Monthly storage fees increased by forty-seven percent over two years.
Frequent rent increases and lack of communication regarding billing changes.
Business refused to honor promotional rates for multiple smaller storage units.
Business reply on Google
Thank you for your feedback, James. Our Area Manager, Anjuli, will be reaching out to you directly to discuss your concerns in greater detail. We hope you have a great day!
Business increased rent unexpectedly and refused to provide a partial refund.
Business reply on Google
Hi Chris! Thank you for your feedback. To clarify, your rental included a promotional introductory rate and a first-month-free discount, both of which were disclosed during the rental process. The introductory rate remained in effect for three full months before the unit reverted to the standard monthly rate. We appreciate your business and wish you the best moving forward.
The business significantly increased the monthly rent after two months.
Business reply on Google
Hi Phawn, it seems you have the wrong storage location. We do not have an employee named Giovanna, and the policies you're describing do not reflect our standards.
Unexpected and significant monthly rental rate increase for storage unit.
Staff demanded excessive and fraudulent fees during the cancellation process.
Business reply on Google
Ian, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you so much for sharing your experience with us.
Long-term customer rent increases and non-functional ventilation system
Business reply on Google
Thank you, Bill. Please let us know how we can improve from a 4 to a 5 star experience for you!
frequent and significant monthly rent increases for storage unit
Business reply on Google
Hi there, Jaci! We are sorry to hear that your experience has not met your expectations so far. If you would be so kind as to email us at [email protected], an A-1 team member will be more than happy to discuss and see how we can better assist you. Have a great day!
Elevators are frequently broken and stairs are restricted for customer use.
Business reply on Google
Thank you for your feedback, Lauren! We're glad to hear you found the storage unit itself satisfactory. We understand how frustrating it can be when an elevator isn’t functioning. While it's uncommon, one of our elevators was temporarily out of service during your visit. Fortunately, we do have a second elevator available to ensure continued access for our customers during situations like this. As for the stairwells, you are correct—they are kept locked. This is an important security measure we take to help prevent theft and ensure each floor remains secure for all of our tenants. We appreciate you taking the time to share your experience, and we’re always working to improve. If there’s anything more we can do, please don’t hesitate to reach out to us directly!
Customer experienced unexpected and increasing storage unit rental fees.
Business reply on Google
Thank you for taking the time to share your experience with us, Tayla. We truly appreciate your kind words about our clean facility, friendly staff, and welcoming office environment. Your feedback regarding pricing is also appreciated, as it helps us evaluate how we can continue to improve. We’re glad we could meet your storage needs during your time with us, and we wish you all the very best moving forward. Thank you again for choosing us!
Deceptive billing practices and unprofessional management regarding rent increases and…
Business reply on Google
Thank you for your feedback, Brittany. Our Area Manager, Anjuli, will be reaching out to you to discuss your concerns. We're looking forward to discussing your experience with you!
The business increased the monthly storage unit rental rate significantly.
Business reply on Google
Hi, Muiranda! One of our team members reached out to you regarding your experience. We would love the opportunity to speak with you, so please feel free to give us a call back when convenient. Have a wonderful day!
Rent price discrepancy and poor facility cleanliness
Business reply on Google
Stephanie, we are sorry to hear that you are disappointed. It sounds like you already spoke with one of our managers regarding your experience, but we would be more than happy to discuss even further if you would like to. Feel free to contact us at [email protected] and have a great day!
The business increased the monthly rental fee by thirty-nine percent.
monthly storage fees increased significantly after initial sign up
broken elevator, unresponsive staff, and denied property damage claim
Business reply on Google
Hi, Shannin. We understand that it is frustrating when situations like this occur. As promised when we followed up with you, we thoroughly inspected the roof and could not find any marks indicating that there was a green/blue liquid present. If you do have any photos or more information to share with our team, please feel free to reach out to us. Best, A-1 Self Storage
Stored items were destroyed by rodents and management is unresponsive.
Unexpected price increases and refusal to match lower online rates
Business reply on Google
Thank you for your honest feedback, Paul. While we do occasionally find it necessary to adjust rates on a case-by-case basis to keep up with rising operating costs, we also take the feedback of our customers very seriously. We will be sure to relay your thoughts to our management team to help us continuously improve. Have a wonderful day!
Customer charged for a storage unit without a signed contract.
Business reply on Google
Hi, Moises. We understand your frustration, but since you did sign a contract and complete a rental for a unit, then requested to cancel it almost 2 weeks after doing so, we are unable to reverse the charge. Had advance notice been given or action was taken sooner, we would have been able to accommodate you and refund your payment. Our management team wishes you the best.