Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business increased the monthly rental fee by thirty-nine percent.
Employees frequently harass customer regarding storage unit usage rules.
Business reply on Google
Hi John! We searched our records and cannot find any current customers that match your name. As for our rules, it is true that we strictly enforce our rules against loitering and leaving trash or personal items anywhere in common areas to ensure our facility stays clean, tidy, and safe for all customers. We assure you that if our team is asking you to abide by these rules, it is for good reason and because they feel you must better abide by the policies outlined in your lease agreement.
Facility bathroom is broken and used as unauthorized shelter by others.
Business reply on Google
Hi S, we are so glad that you spoke with our Area Manager and that we were able to address your concerns. If we can assist you with anything else, please feel free to reach out!
The area manager lacks professional customer service skills.
Business reply on Google
Vina, we appreciate all reviews and feedback and appreciate you taking the time to share. If you would like to send any additional information about your experience to [email protected], please feel free to do so.
The storage unit has a broken door and inadequate climate control.
unhelpful staff and confusing facility entry and exit procedures
Business reply on Google
Dee, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback.
frequent rent increases within a two year period
Business reply on Google
Amarilis, thank you for taking the time to update your review and thank you very much for recommending us.
Poor lighting, price increases, unhelpful staff, and difficult gate access.
Business reply on Google
Kelly, thank you for bringing your concerns to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We, like most storage companies, move in customers at discounted rates. We, therefore, review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing.
Excessive heat in storage unit causing damage to stored items
Business reply on Google
We wish we could help and are sorry to hear this, but unfortunately, we are dealing with heat waves right now.
The staff and manager are consistently rude and disrespectful to customers.
Business reply on Google
We’re sorry to hear you’re dissatisfied, Shauna. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
Frequent price increases and unfriendly staff caused customer to leave.
Business reply on Google
We’re sorry to hear you’re dissatisfied, Patricia. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
Storage unit size was smaller than advertised and carts were unavailable.
Business reply on Google
We're sorry to hear you received less than 5 star service, Coleen. Our store associates should have been able to assist you with a cart for your move out. Would you please email your contact information to [email protected]? We'd like to discuss your experience with you.
Storage unit sizes are too small for the price charged.
Business reply on Google
We're sorry to hear you're dissatisfied, Tomasine. We actually have a wide variety of sizes from very small to very large, and everything in between. If you need help finding a storage unit to better suit your needs and budget, please stop by the office. We'd be happy to help you.