Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent rent increases and lack of communication regarding billing changes.
Business increased rent unexpectedly and refused to provide a partial refund.
Business reply on Google
Hi Chris! Thank you for your feedback. To clarify, your rental included a promotional introductory rate and a first-month-free discount, both of which were disclosed during the rental process. The introductory rate remained in effect for three full months before the unit reverted to the standard monthly rate. We appreciate your business and wish you the best moving forward.
Long-term customer rent increases and non-functional ventilation system
Business reply on Google
Thank you, Bill. Please let us know how we can improve from a 4 to a 5 star experience for you!
Rent price discrepancy and poor facility cleanliness
Business reply on Google
Stephanie, we are sorry to hear that you are disappointed. It sounds like you already spoke with one of our managers regarding your experience, but we would be more than happy to discuss even further if you would like to. Feel free to contact us at [email protected] and have a great day!
Staff were rude and difficult to work with during storage rental.
Business refused to honor a confirmed online storage unit reservation
Stored items were destroyed by a pest infestation in the unit.
Business reply on Google
Diana, I am sorry to hear about your situation. When storing fur it must remain well ventilated and dry to avoid the exact issues that you had with your item. For this reason we list fur as one of the items that is not allowed to be stored at our facility. Please check with your furrier for proper storage of your fur in the future.
facility lacks drive-up access for storage units
Business reply on Google
We’re sorry to hear you’re dissatisfied. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information, so that we may further assist you.
Company failed to retroactively remove insurance charges and raised monthly rates.
Business reply on Google
We're sorry to see you're dissatisfied, David. Our Regional Manager, Dave, will be reaching out to you to discuss your concerns.
customer has not received a promised prorated refund after moving out
Business reply on Google
Irina, we are so sorry for the confusion and inconvenience. We understand that you were able to speak with, Robert, the Area Manager and receive a refund. If the problem has not been resolved, please email us at [email protected] and we will escalate your concerns accordingly.
The monthly rental prices have become too expensive.
Business reply on Google
Thank you. We appreciate you taking the time to leave us this feedback to help us improve.
The storage unit dimensions were smaller than advertised.
Business reply on Google
We're sorry to hear your dissatisfied, Anthony. We'd like to discuss your experience directly, as it appears there may have been some miscommunication about your unit size. Would you please send your contact information to [email protected], so that we may put you in touch with our Area Manager?
Facility has poor sanitation, safety concerns, and excessive rental fees.
Business reply on Google
We’re sorry to hear you’re dissatisfied, Brandon. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
Staff member repeatedly harassed tenant and failed to address safety concerns.
Business reply on Google
We’re sorry to hear you’re dissatisfied. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
Misleading pricing, mandatory lock fees, and unfair eviction practices.
Business reply on Google
We very explicitly state upon sign up that you must be completely off the grounds by 10:00 pm. The gates "lock down" at 10:00 pm and tenants on the grounds after that will not be able to exit via the main gate. For everyone's protection and the security of the property, tenants on the grounds before or after those hours will be considered trespassing and will be evicted. We take seriously the safety of all of our customers, and must have a zero tolerance policy in this regard.
Staff member was disrespectful and refused to assist with account access.
Business reply on Google
We’re sorry to hear you’re dissatisfied, Porshia. We’d like to discuss your experience. Please email us at [email protected] with your contact information so that we may further assist you.
mandatory three day notice required to retrieve stored vehicle
Business reply on Google
Due to high demand, we do ask for 72 hours advance notice in order to ensure your vehicle is ready. This is stated in our rental agreement. We're sorry for the inconvenience, John.
Business failed to honor a reservation and quote provided to customer.
Business reply on Google
We're sorry to hear you're dissatisfied, Angie. If you would like to discuss your concerns with Our Area Manager, Brian, please send your contact information to [email protected].
Mandatory lock fees, unauthorized insurance charges, and unclean storage unit.
Business reply on Google
We are sorry to hear that you are dissatisfied. Our area manager Brian will be reaching out to you to discuss your concerns.