Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Monthly storage fees increased by forty-seven percent over two years.
Unexpected and significant monthly rental rate increase for storage unit.
The business increased the monthly storage unit rental rate significantly.
Business reply on Google
Hi, Muiranda! One of our team members reached out to you regarding your experience. We would love the opportunity to speak with you, so please feel free to give us a call back when convenient. Have a wonderful day!
Unexpected thirty percent increase in monthly storage unit rental rates.
Business reply on Google
We're sorry to hear that you're leaving, William. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, convenient facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. We find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, well-maintained facility. Have a wonderful day.
Frequent rent increases, theft, and lack of climate control causing mold.
Business reply on Google
Maximus, we looked into our records and are surprised to read such a review after your 5 years of renting with us. While we are sorry for the loss of your helmet in our public parking lot, we did indeed provide CCTV footage to the police when the incident occurred in hopes of helping you get it back.
Staff threatened eviction over a ten minute delay in departure.
Business reply on Google
We do have rules and regulations in place to ensure the safety of our customers and security of our facility. We hope you understand that safety really is at the heart of this. Unfortunately, in some instances, we have to take a zero-tolerance stance.
The business overcharged the customer after promising a lower monthly rate.
Business reply on Google
Claudine, I apologize about any confusion but we've never offered 6 month discounts. Please ask for Robert when you arrive at the store, as a courtesy, I want to offer you a refund.
Storage unit was burglarized due to inadequate security measures.
Business reply on Google
We understand how disheartening a loss can be, Carolyn Tipton. We encourage you to contact the police department to file a report. Fortunately, we were able to promptly solve this incident, stop any further incidents from happening and we identified the individual thanks to our video coverage and security system. We will work with the police fully during their investigation and provide them with all the evidence they need to bring closure to this matter.
The assigned storage unit size was smaller than advertised online.
Business reply on Google
Emily, we are so sorry for the inconvenience. Someone from the location will be reaching out to you shortly to further discuss your concerns.
Access code failed and no after-hours support available
Business reply on Google
We are sorry to hear you did not receive the top-notch service we strive for, Jesus. Our Store Manager will be reaching out to you shortly to discuss your concerns.
The business implements significant annual rent increases for long-term tenants.
Business reply on Google
We're sorry to hear that you're dissatisfied, Trisha. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. We find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.