Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced unexpected and increasing storage unit rental fees.
Business reply on Google
Thank you for taking the time to share your experience with us, Tayla. We truly appreciate your kind words about our clean facility, friendly staff, and welcoming office environment. Your feedback regarding pricing is also appreciated, as it helps us evaluate how we can continue to improve. We’re glad we could meet your storage needs during your time with us, and we wish you all the very best moving forward. Thank you again for choosing us!
monthly storage fees increased significantly after initial sign up
Unexpected price increases and refusal to match lower online rates
Business reply on Google
Thank you for your honest feedback, Paul. While we do occasionally find it necessary to adjust rates on a case-by-case basis to keep up with rising operating costs, we also take the feedback of our customers very seriously. We will be sure to relay your thoughts to our management team to help us continuously improve. Have a wonderful day!
Customer charged for a storage unit without a signed contract.
Business reply on Google
Hi, Moises. We understand your frustration, but since you did sign a contract and complete a rental for a unit, then requested to cancel it almost 2 weeks after doing so, we are unable to reverse the charge. Had advance notice been given or action was taken sooner, we would have been able to accommodate you and refund your payment. Our management team wishes you the best.
The storage unit rental price increased by thirteen percent.
Business reply on Google
Ivy, our team strives to deliver an excellent experience, and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Theft occurred at storage facility with inadequate compensation and poor communication.
Business reply on Google
Richard, we completely understand your frustration during this disheartening event. Thank you for your kind words about our staff and for sharing your feedback. Please feel free to contact our team at [email protected] with any further questions and we will try our best to get you the support or answers you need. Wishing you the best, A-1 Self Storage
Storage unit rental prices increased significantly over time.
Business reply on Google
John Proko, we appreciate you taking the time to leave us this feedback.
Annual price increases and rude staff behavior
Business reply on Google
Leo, we want to reach out to you but can't find you as a current or former tenant at any of our 50 locations in our centralized customer database.
business allegedly sold contaminated storage units during the pandemic
Business reply on Google
A-1 Self Storage is in strict compliance with both CDC and OSHA guidelines. Please give us a call if you'd like to discuss this further.
Promised promotional offer was not honored by staff
Business reply on Google
We’re sorry to hear about your experience, Alierr. Our Google Offers do specify that our first month free discounts are for new customers on select units. If you'd like to discuss your experience with a manager, please email us at [email protected] with your contact information, so that we may further assist you.
Business refused to provide a partial refund for unused storage time.
Business reply on Google
We're so sorry to hear you're dissatisfied, April. It sounds like there's been a little misunderstanding, but this issue should now be resolved. Our store manager should have contacted you to discuss your refund. If you need further assistance, please email us at [email protected].
Staff appeared uninterested and unhelpful during the customer visit.
Business reply on Google
We're sorry to hear you're dissatisfied, Jose. We’d like to know how we can improve your experience. Please email us at [email protected].
The business increased rental prices after four months of service.
Business reply on Google
Thank you for your feedback, Jimmy. We, like most storage companies, move in customers at discounted rates. We therefore review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing.
Staff members were unhelpful during an in-person visit.
Business reply on Google
We're sorry to hear you're dissatisfied, Nick. If you would like to discuss your experience further, please email us at [email protected] with your contact information so that we may further assist you.
Unit had pest infestation and restricted storage space due to pipe.
Business reply on Google
We're sorry to hear that you're dissatisfied. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We also provide monthly pest control, so we are surprised to hear that you had an issue.
Customer evicted for changing clothes inside their storage unit.
Business reply on Google
We very explicitly state upon sign up that tenants may not be in their unit with the door closed for any reason. For the safety of all of our customers, we have a zero tolerance policy in this regard. We hope that any issues or suspicious activity is reported to us immediately, as we take seriously the safety of our customers.
Staff provided incorrect storage unit number and access code
Business reply on Google
Thank you for your feedback. We do strive to provide every customer with the best service possible, and we're sorry to hear you ran into problems. We will try to do better next time.
unexpected increase in monthly rental rates
Business reply on Google
Thank you for your feedback. Like most storage companies, we move in customers at extremely discounted rates. We review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing. We would be happy to put you in touch with an Area Manager to discuss further. If you’d like to be contacted, please email [email protected] with your details.