Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Stored items were destroyed by rodents and management is unresponsive.
facility auctions belongings without verifying customer contact information
Business reply on Google
Hi Ethan, we searched our records and could not find you as a customer, are you sure that you have the correct company?
Staff were unprofessional and the packaging tape was poor quality.
Business reply on Google
Thank you for your feedback, Paige. Our Area Manager, Allen, will be reaching out to you to discuss your concerns.
Staff left for break while holding customer's driver's license.
Business reply on Google
Thank you for the feedback and I am sorry that happened, the area manager will be contacting shortly.
Moving carts are unavailable after business hours.
Business reply on Google
Thank you for your feedback, we keep the carts secured so they can be kept in inventory and available to our customers during office hours.
customer forced to purchase proprietary lock at inflated price
Business reply on Google
We're sorry to hear you're dissatisfied, Cam K. While we understand your concerns, over the years we have found the cylinder lock to be the safest and most secure way to lock the units and we make the safety of your belongings one of our top priorities. Thank you so much for your feedback and understanding. We hope you have a great day!
Manager exhibits unprofessional behavior and the facility has dirty restrooms.
Business reply on Google
We do have strict access hours in order to ensure the safety of our customers, their belongings, and our facility. We hope you understand that safety really is at the heart of our rules and regulations and we have to take a zero-tolerance stance.
The manager was extremely rude and disrespectful to the customer.
Business reply on Google
We’re sorry to hear you’re dissatisfied. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
Employees were rude and unprofessional during customer service interaction.
Business reply on Google
We’re sorry to hear you’re dissatisfied, Rosa. We’d like to discuss your experience with you. Please email us at [email protected] with your contact information so that we may further assist you.
The facility driveway is difficult to access.
Business reply on Google
Thank you for your feedback, Jane. Our store manager, Chris, will contact you directly to discuss your concern with the driveway.