Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Staff demanded excessive and fraudulent fees during the cancellation process.
Business reply on Google
Ian, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you so much for sharing your experience with us.
Deceptive billing practices and unprofessional management regarding rent increases and…
Business reply on Google
Thank you for your feedback, Brittany. Our Area Manager, Anjuli, will be reaching out to you to discuss your concerns. We're looking forward to discussing your experience with you!
broken elevator, unresponsive staff, and denied property damage claim
Business reply on Google
Hi, Shannin. We understand that it is frustrating when situations like this occur. As promised when we followed up with you, we thoroughly inspected the roof and could not find any marks indicating that there was a green/blue liquid present. If you do have any photos or more information to share with our team, please feel free to reach out to us. Best, A-1 Self Storage
The rental unit lock was poorly aligned.
Business reply on Google
Mike, we would like to address your concerns but unfortunately, we were unable to locate you in our system. I have forwarded your concerns to Louis, the Store Manager. Please stop by the office and Louis, or another team member, will gladly help resolve the problem you are having with your lock.
Facility has homeless encampment issues and lacks climate control.
Business reply on Google
Thank you for your feedback, John Rodriguez. Our Manager will be reaching out to you to discuss your concerns.
Frequent yearly rent increases are causing customer dissatisfaction.
Business reply on Google
Thank you for your feedback, Steve. Someone should be reaching out to you shortly to discuss your concern about rate increases.