AAMCO Transmissions & Total Car Care
🚙 Rental Cars · 10120 Albemarle Rd · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technicians performed incorrect repairs and misdiagnosed the vehicle transmission issue.
Business reply on Google
Hello Steve, YOUR VEHICLE WAS NOT WORKED ON AT THIS FACILTY! We are located at 10120 Albemarle Road and have not worked on you vehicle. Please remove the review. Thank you. Jon@AAMCO
The business failed to honor the scheduled appointment.
Business reply on Google
Ms. Repalda, we don't have any appointments scheduled in your name and due to our heavy workload, just couldn't fit you in. Our apologies. If you would like to schedule an appointment, please do so thru our website at www. aamcoeastcharlotte.com
Rebuilt transmission failed after only fifteen thousand miles of use.
Business reply on Google
Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you're willing, please reach out. Jon Guckenberger, Owner [email protected]
The business provided an incorrect and expensive diagnosis for vehicle repairs.
Business reply on Google
Hi Peppermint, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing, please reach out for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Jon Guckenberger, Owner [email protected]
Transmission repair failed to resolve shifting issues after two attempts.
Business reply on Google
Mr. Gladden, thank you for your business. The installation and setup of your transmission is vital to be accurate and admittingly, not easy. If you would like us to review the installation and setup for proper operation, please let us know. We will be happy to help.
Staff member was rude and hung up during a phone inquiry.
Business reply on Google
Hello Russell, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please reach out. Jon Guckenberger, Owner [email protected]
Staff member was rude and hung up on the customer.
Business reply on Google
Hi Jillian, we regret to hear that your recent experience was anything less than exceptional. We strive to maintain excellent business relations at AAMCO. Please reach out directly to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Jon Guckenberger, Owner [email protected]
The shop refused to inspect the vehicle due to its model.
Business reply on Google
Good afternoon Paul - As explained on our call, we do not work on this manufacturer's vehicles due to them being out of business for several years and little to know parts availability, even for minor repairs. We didn't want to charge you a diagnostic fee for something we know we can't work on.
The business failed to provide a timely follow-up as promised.
Business reply on Google
Ms. Henderson - We made several attempts to contact you regarding a quote for your vehicle that was not currently at the shop. Unfortunately, you did not answer our call with the information you requested until the following week. Please let us know if we can help you going forward. Jon - Owner
Vehicle shaking persisted after transmission replacement and shop refused to assist.
Business reply on Google
Billy, thank you again for taking the time to let us know how we did. We're happy to hear you had such a positive experience with our team! Jon@AAMCO
Online appointment was not honored by the service center.
Business reply on Google
Thank you for letting us know about your recent visit to AAMCO. We regret you did not see our response for your appointment request but we did verify the response was sent that stated our lack of availability at the time you requested. You were the only online appointment request received for the time you arrived so when you stated you scheduled an appointment online, the service writer was able to recognize what had happened. We take great pride in our service and respect the busy schedule of all of our customers and make every accommodation to have their services performed timely. Best Wishes, Jon Guckenberger, Owner
The business quoted an excessively high price for a sensor replacement.
Business reply on Google
We are disappointed to learn of your experience here at AAMCO, but will take this opportunity to improve. Our management would like to help turn your experience around. If you're willing, please reach out to discuss what we can do to help. Jon, Owner [email protected]
Transmission repair failed and shop refused to provide a refund.
Business reply on Google
Mr. Gilbert- Thank you for being a valued customer. As such, when you notified us of the issue you felt you were experiencing after leaving our center, we immediately tried to assist you with your concern by directing you to the AAMCO location neareast you. Upon their review, they did not find any issue with the transmission operation and were kind enough to road test the vehicle with you to make sure you were satisfied. We were happy to hear you left shortly after arriving the AAMCO location and are glad you were to continue your travels. For your safety, we would encourage you to visit your local AAMCO location to address the other mechanical issues noted by the experienced technicians at both the Charlotte and Lexington locations. Respectfully, Jon - Owner - [email protected]
Inaccurate diagnostic led to unnecessary repair estimate and refusal of refund.
Business reply on Google
Hi Trica, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We hold ourselves to a high standard of customer service and we deeply regret that your experience did not reflect this. We'd like the opportunity to make this up to you, so if you're willing, please reach out. Jon, Owner [email protected]
Transmission failed shortly after repair and warranty claim was denied.
Business reply on Google
Kyle, we truly appreciate your honest feedback. We strive to maintain excellent business relations at AAMCO. Please reach out directly to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Jon, Owner [email protected]
Vehicle interior damaged during service and staff denied responsibility
Mechanics failed to fix car and left gas tank unattached
Business reply on Google
We hear your concerns and will always stand behind our work. Please call and we will be happy to discuss your situation and how to rectify it. Thank you. Jon@AAMCO
business refused to honor the scheduled appointment for a tune up