AAMCO Transmissions & Total Car Care
🚙 Rental Cars · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technicians performed incorrect repairs and misdiagnosed the vehicle transmission issue.
Business reply on Google
Hello Steve, YOUR VEHICLE WAS NOT WORKED ON AT THIS FACILTY! We are located at 10120 Albemarle Road and have not worked on you vehicle. Please remove the review. Thank you. Jon@AAMCO
Long wait times and high diagnostic fees for vehicle repairs.
Business reply on Google
Hi Cordell, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please reach out. [email protected]
The business failed to honor the scheduled appointment.
Business reply on Google
Ms. Repalda, we don't have any appointments scheduled in your name and due to our heavy workload, just couldn't fit you in. Our apologies. If you would like to schedule an appointment, please do so thru our website at www. aamcoeastcharlotte.com
Rebuilt transmission failed after only fifteen thousand miles of use.
Business reply on Google
Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you're willing, please reach out. Jon Guckenberger, Owner [email protected]
The shop charged a diagnostic fee not applied to repair costs.
Business reply on Google
Hi Shelby ,thank you for taking the time to leave us your honest feedback. Please reach out directly for ways we can work towards resolving these issues. We look forward to hearing from you soon. However shelby just doesnt understand the true process Adan Pelayo [email protected]
The business provided an incorrect and expensive diagnosis for vehicle repairs.
Business reply on Google
Hi Peppermint, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing, please reach out for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Jon Guckenberger, Owner [email protected]
Transmission repair failed to resolve shifting issues after two attempts.
Business reply on Google
Mr. Gladden, thank you for your business. The installation and setup of your transmission is vital to be accurate and admittingly, not easy. If you would like us to review the installation and setup for proper operation, please let us know. We will be happy to help.
Staff member was rude and hung up during a phone inquiry.
Business reply on Google
Hello Russell, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please reach out. Jon Guckenberger, Owner [email protected]
Staff member was rude and hung up on the customer.
Business reply on Google
Hi Jillian, we regret to hear that your recent experience was anything less than exceptional. We strive to maintain excellent business relations at AAMCO. Please reach out directly to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Jon Guckenberger, Owner [email protected]
Technician misdiagnosed transmission issue to upsell unnecessary replacement
Business reply on Google
We checked our records & we do not have any person or vehicle with this concern Rechecked our records, couldn't find anything. Glad you were able to get a $75 repair taken care of.
The shop refused to inspect the vehicle due to its model.
Business reply on Google
Good afternoon Paul - As explained on our call, we do not work on this manufacturer's vehicles due to them being out of business for several years and little to know parts availability, even for minor repairs. We didn't want to charge you a diagnostic fee for something we know we can't work on.
The customer service provided by Julio was unsatisfactory.
Business reply on Google
Hello Tongerra, we researched your comment and we have found that your vehicle was not originally serviced at this location and it is still currently being serviced at the Merriville, IN office. it was here on a temporary basis, I believe there is a clear misunderstanding. Please contact the office so that we may clear any problems with this. Adan Pelayo 773-568-4747 [email protected]
The business failed to answer phone calls for appointment scheduling.
Business reply on Google
Hello Lil Bitt, We are waiting for your phone call, as we have someone that will assist us with the extensive call volume that comes through this office and if the phone is not answered please follow the instructions on the greeting and leave a message and someone will call you back JULIO UPDATE AND FOLLOW UP. WE HAVE NOT RECIEVED ANY CALLS FROM YOU AND NO VOICE MAIL MESSAGES HAVE BEEN DOCUMENTED. PLEASE CALL US AT YOUR EARLIEST CONVENIENCE, AGAIN IF THE PHONE IS NOT ANSWERED WE HAVE A VOICE MAIL MACHING, LEAVE A MESSAGE
The business failed to provide a timely follow-up as promised.
Business reply on Google
Ms. Henderson - We made several attempts to contact you regarding a quote for your vehicle that was not currently at the shop. Unfortunately, you did not answer our call with the information you requested until the following week. Please let us know if we can help you going forward. Jon - Owner
The shop charges an additional service fee not found elsewhere.
Business reply on Google
Hi Shelby, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you're willing, please reach out. There is obviously a misunderstanding that you have regarding how diagnostics fees are charged & why they are charged. We will always explain this & obtain an approval prior to completing the repairs. Please call us so we can help you to better understand this. By the way, other Aamcos do charge "further diagnostics" if it is necessary. Can you please also remark that we gave you a $50 discount. So the necessary diagnostics fee was not $189 it was only $139. I recommend that you go to the dealer and ask them how much the diagnostics fee is to get started. Please see the video below for an education on what diagnostics means. WATCH THE VIDEO DUMBASS!!! https://www.facebook.com/autotechmike/videos/473697077435029/
Vehicle shaking persisted after transmission replacement and shop refused to assist.
Business reply on Google
Billy, thank you again for taking the time to let us know how we did. We're happy to hear you had such a positive experience with our team! Jon@AAMCO
Online appointment was not honored by the service center.
Business reply on Google
Thank you for letting us know about your recent visit to AAMCO. We regret you did not see our response for your appointment request but we did verify the response was sent that stated our lack of availability at the time you requested. You were the only online appointment request received for the time you arrived so when you stated you scheduled an appointment online, the service writer was able to recognize what had happened. We take great pride in our service and respect the busy schedule of all of our customers and make every accommodation to have their services performed timely. Best Wishes, Jon Guckenberger, Owner
The business installed a used transmission that failed prematurely.
Business reply on Google
Hi, Monica, if a used transmission is used it will always be discussed with the customer. We always give every option available according to the customers finances. Also, if a used transmission is used, it will come with a 12 month, 12,000 mile warranty. Most other shops will only offer a 90 day warranty. If we did install a used unit, Im glad to hear that it lasted 2 years. Please call us at 773 568 4747 so that we may be able to assist you & your daughter. We always help our previous customers with extra discounts. You and your daughter wanted the cheapest way out and that is why a used transmission was used. Dont make it seem like we didnt advise, you when we did
Vehicle malfunctioned and overheated immediately following a transmission service.
Business reply on Google
Hello, sorry that you had this experience at our shop. We were not able to service your transmission due to the fact that it has internal damage. We did find multiple problems with the vehicle due to its age and the excessive mileage the vehicle has. We would gladly like to help you make the repairs needed. Please bring the vehicle back so that we can provide you with a free diagnostics on the entire vehicle. FYI, THIS VEHICLE WAS IN POOR CONDITION THE MINUTE IT ARRIVED. JUNK IT AND GET A NEWER VEHICLE
The business quoted an excessively high price for a sensor replacement.
Business reply on Google
We are disappointed to learn of your experience here at AAMCO, but will take this opportunity to improve. Our management would like to help turn your experience around. If you're willing, please reach out to discuss what we can do to help. Jon, Owner [email protected]