AAMCO Transmissions & Total Car Care

Business reply on Google

Hi Cordell, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please reach out. [email protected]

Business reply on Google

Hi Shelby ,thank you for taking the time to leave us your honest feedback. Please reach out directly for ways we can work towards resolving these issues. We look forward to hearing from you soon. However shelby just doesnt understand the true process Adan Pelayo [email protected]

Business reply on Google

We checked our records & we do not have any person or vehicle with this concern Rechecked our records, couldn't find anything. Glad you were able to get a $75 repair taken care of.

Business reply on Google

Hello Tongerra, we researched your comment and we have found that your vehicle was not originally serviced at this location and it is still currently being serviced at the Merriville, IN office. it was here on a temporary basis, I believe there is a clear misunderstanding. Please contact the office so that we may clear any problems with this. Adan Pelayo 773-568-4747 [email protected]

Business reply on Google

Hello Lil Bitt, We are waiting for your phone call, as we have someone that will assist us with the extensive call volume that comes through this office and if the phone is not answered please follow the instructions on the greeting and leave a message and someone will call you back JULIO UPDATE AND FOLLOW UP. WE HAVE NOT RECIEVED ANY CALLS FROM YOU AND NO VOICE MAIL MESSAGES HAVE BEEN DOCUMENTED. PLEASE CALL US AT YOUR EARLIEST CONVENIENCE, AGAIN IF THE PHONE IS NOT ANSWERED WE HAVE A VOICE MAIL MACHING, LEAVE A MESSAGE

Business reply on Google

Hi Shelby, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you're willing, please reach out. There is obviously a misunderstanding that you have regarding how diagnostics fees are charged & why they are charged. We will always explain this & obtain an approval prior to completing the repairs. Please call us so we can help you to better understand this. By the way, other Aamcos do charge "further diagnostics" if it is necessary. Can you please also remark that we gave you a $50 discount. So the necessary diagnostics fee was not $189 it was only $139. I recommend that you go to the dealer and ask them how much the diagnostics fee is to get started. Please see the video below for an education on what diagnostics means. WATCH THE VIDEO DUMBASS!!! https://www.facebook.com/autotechmike/videos/473697077435029/

Business reply on Google

Hi, Monica, if a used transmission is used it will always be discussed with the customer. We always give every option available according to the customers finances. Also, if a used transmission is used, it will come with a 12 month, 12,000 mile warranty. Most other shops will only offer a 90 day warranty. If we did install a used unit, Im glad to hear that it lasted 2 years. Please call us at 773 568 4747 so that we may be able to assist you & your daughter. We always help our previous customers with extra discounts. You and your daughter wanted the cheapest way out and that is why a used transmission was used. Dont make it seem like we didnt advise, you when we did

Business reply on Google

Hello, sorry that you had this experience at our shop. We were not able to service your transmission due to the fact that it has internal damage. We did find multiple problems with the vehicle due to its age and the excessive mileage the vehicle has. We would gladly like to help you make the repairs needed. Please bring the vehicle back so that we can provide you with a free diagnostics on the entire vehicle. FYI, THIS VEHICLE WAS IN POOR CONDITION THE MINUTE IT ARRIVED. JUNK IT AND GET A NEWER VEHICLE

Business reply on Google

Hello Keysha, there seems to be a misunderstanding, your vehicle arrived with a broken dual linear solenoid and we charged to have it installed for you and we informed you that because this part was broken due to someone striking it, causing damage to the transmission and that the transmission may not work properly. You approved to install the part for you for the $330 and it included diagnostics after the installation was completed. Unfortunately, after the part was installed, it was noted that the transmission was not shifting from 2-3rd gear. We believe that this was due to the solenoid being damaged and fluid leaked out. This caused low fluid and therefore, damaged the internals of your transmission. We recommended to perform a tear down to find the cause of failure inside the transmission in order to provide you with an accurate price estimate for a rebuild, We apologize if this was not made clear. Please call us so that we can rectify the problem. We strive to provide excellent service. 773-568-4747 https://www.facebook.com/autotechmike/videos/473697077435029/

Business reply on Google

Hello TJ, we do not have any record on file with your name, please call us to resolve any issues you experienced.

Business reply on Google

There is an honest other side to this made up dramatized story. If anyone would like to hear the truth to this I welcome the call. 773 568 4747