Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to write on a cake due to inconsistent store policies.
Business reply on Google
Hi Sinda, thank you for sharing your feedback. We understand the importance of receiving friendly, professional, and consistent service, especially when celebrating a special occasion. We have shared your feedback with the appropriate team for review. If you'd like us to learn more about your experience, please reach out to us via the 'Contact Us' page on our official website and reference this Google review. Thank you.
online inventory status is frequently inaccurate
Business reply on Google
Hi Mom2of2luvs! Thank you for sharing your feedback. We’re sorry to hear items marked ‘In Stock’ online were unavailable when you ordered. Your comments are important and will be shared with our digital team as we work to improve inventory accuracy and ensure customers can shop with confidence. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Security guard refused to allow exit through the entrance door.
Business reply on Google
Thank you for sharing your feedback, Kayla. We appreciate you taking the time to let us know about your experience, and your comments will be forwarded to the appropriate team for review. Your input helps us continue enhancing the overall shopping experience. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
The store sold spoiled salmon that was not fresh.
Business reply on Google
Hello Elena, thank you for sharing your experience and for bringing attention to your concern regarding the salmon you purchased, including the strong odor, poor texture, and freshness quality once you opened the package at home. Product quality, especially with fresh seafood, is an important part of the shopping experience, and your feedback highlights how issues like this can be disappointing and impact future purchasing decisions. Comments such as yours help bring awareness to expectations around freshness and handling in the seafood department. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Bakery staff ignored customer request and provided unprofessional service.
Business reply on Google
Hi Raad! Thank you for sharing your experience, we hear the inconvenience and frustration you encountered at our bakery section. This is certainly not the level of service we aim to provide, and we’re sorry that you felt ignored and disrespected during your visit. While bakery operating hours may vary, our team should always communicate this clearly and courteously, and we regret that this was not your experience. Your feedback is important to us, and we will share this with our management team to ensure proper coaching and improvement moving forward. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff member provided rude service and was distracted by personal conversation.
Business reply on Google
Hi Cheryl! Thank you for sharing this, we find your experience at the deli counter concerning. Your feedback helps highlight where service expectations may not have been met, and we’ll ensure it’s reviewed with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
inefficient checkout process and restrictive self-checkout item limits
Business reply on Google
Hi Joel! Thank you for sharing your experience regarding the checkout process. Your feedback is valuable, and we’ll be forwarding it to the appropriate team to help improve both cashier and self-checkout availability. We're committed to making your shopping experience smoother and more efficient. If there's anything else you'd like to share or need assistance with, feel free to reach out through the Contact Us page on our website.
The bakery lost the cake order and staff were rude.
Business reply on Google
Hi Kristin, thank you for sharing your experience with us. We take all feedback seriously, and your comments about the bakery and staff behavior are important for us to hear. This will be shared with the appropriate team for further review. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
Customer was forced to leave self-checkout line due to item limit.
Business reply on Google
Hello Mary, thank you for providing your detailed feedback. We strive to ensure every guest feels welcome and respected in our stores, and it’s important that our service remains professional, courteous, and in line with our commitment to customer care. We will forward this to the appropriate team for review. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Security guards threatened physical violence against a customer in the parking lot.
Business reply on Google
Hi Lester! Thank you for bringing this to our attention. We take all customer concerns seriously and appreciate you sharing the details of your experience. What you described is not in line with the level of professionalism and respect we expect from anyone representing our store. Your feedback will be shared with the appropriate management team for immediate review and follow-up. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Security guard was rude and falsely accused customers of lying.
Business reply on Google
Thank you for bringing this to our attention Loki. This is not the kind of experience we want our customers to have. We take your feedback seriously and will be addressing the issue with our team to ensure better communication and professionalism moving forward. If you’d like to share more details, please reach out through our Contact Us page on our official website. We appreciate your business!
Staff member refused to assist with a Western Union transaction.
Business reply on Google
Hi Frank, thank you for taking the time to share your experience. Providing excellent customer service is our top priority. Your experience is important to us, and we will share this feedback with our store team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Bakery provided a poorly made cake missing the requested birthday message.
Business reply on Google
Hello Ky, thank you for taking the time to share your experience. We truly regret that your special celebration was impacted in this way. What you described does not reflect the level of quality and service we strive to provide—especially for meaningful occasions like birthdays. We understand how important it is for everything to go smoothly, especially when you plan ahead. The condition of the cake, the missing message, and the response you received are all concerns we take seriously. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Customer service staff provided poor assistance and displayed a rude attitude.
Business reply on Google
Hello Mohamed, Thank you so much for reaching out. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Customer experienced racial profiling and harassment by a store manager.
Business reply on Google
Hello, K S. Your experience is very concerning. Please contact us via chat or the contact us page on our website your contact information, and any more details you would like to share with us. Thank you.
Staff members were rude and ignored the customer at the counter.
Business reply on Google
Oh man, Chanel. We are very sorry to hear about the poor quality of service received at our deli counter, as this is certainly not what we are striving to provide. Please know your feedback is truly taken to heart, and we have shared your comments and concerns with the proper personnel for further review. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you, and we do hope you give us another chance in the future.
Customer was harassed and falsely accused of theft by store staff.
Security staff are profiling paying customers while ignoring actual shoplifters.
Business reply on Google
We appreciate you bringing this to our attention, William, and we would like to discuss this matter with you in greater detail, so we may begin a thorough investigation into it. Would you please chat with us via the contact us section of our website at your earliest convenience?
Staff aggressively searched customer belongings and acted with racial bias
Business reply on Google
We appreciate you taking the time to write a review about your recent experience, Anna. We do apologize for the poor customer service your mother experienced with the employees who were very rude during her visit. She purchased three papayas using three different phone numbers for the sale. Our goal is to always provide friendly and excellent customer service every time you visit your local Acme Markets store, and it is very disappointing that we did meet that goal of excellent customer service on her recent visit. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
customer did not receive refund for unfulfilled grocery order
Business reply on Google
We would like to look into this for you. Please with us on our site or reach out to us through our Contact US page and share your your ph# , order#, email and name on the account. We can make sure the refund was processed correctly. We look forward to hearing from you.