ACME Markets
🛒 Retail & Products · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to write on a cake due to inconsistent store policies.
Business reply on Google
Hi Sinda, thank you for sharing your feedback. We understand the importance of receiving friendly, professional, and consistent service, especially when celebrating a special occasion. We have shared your feedback with the appropriate team for review. If you'd like us to learn more about your experience, please reach out to us via the 'Contact Us' page on our official website and reference this Google review. Thank you.
Mold or mildew growth observed inside the refrigerated chicken display case.
Business reply on Google
Thank you for bringing this to our attention. We understand your concern regarding the condition of the refrigerated chicken display case and the potential food safety implications of what you observed. Cleanliness and proper maintenance of refrigerated areas are important, and your feedback will be forwarded to the appropriate store team for prompt review and inspection. We appreciate you taking the time to share your experience.
Incomplete delivery and delayed refund process for missing items.
Business reply on Google
Thank you for sharing your experience, Canreblinda. We'll forward your feedback regarding your delivery order, missing items, and refund process to the appropriate team for review. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
bakery failed to prepare pre-ordered birthday cakes on two occasions
online inventory status is frequently inaccurate
Business reply on Google
Hi Mom2of2luvs! Thank you for sharing your feedback. We’re sorry to hear items marked ‘In Stock’ online were unavailable when you ordered. Your comments are important and will be shared with our digital team as we work to improve inventory accuracy and ensure customers can shop with confidence. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The store is dirty with poor stock and unhelpful staff.
Business reply on Google
Thank you for your feedback, TheTeloop. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Security guard refused to allow exit through the entrance door.
Business reply on Google
Thank you for sharing your feedback, Kayla. We appreciate you taking the time to let us know about your experience, and your comments will be forwarded to the appropriate team for review. Your input helps us continue enhancing the overall shopping experience. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Staff were rude and the store repeatedly lost chicken orders.
Business reply on Google
Thank you for sharing your experience, Mrs. Johnson. We understand how important it is for orders to be processed smoothly, especially when planning ahead for items like fried chicken. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so we can provide the best possible support.
The store sold spoiled salmon that was not fresh.
Business reply on Google
Hello Elena, thank you for sharing your experience and for bringing attention to your concern regarding the salmon you purchased, including the strong odor, poor texture, and freshness quality once you opened the package at home. Product quality, especially with fresh seafood, is an important part of the shopping experience, and your feedback highlights how issues like this can be disappointing and impact future purchasing decisions. Comments such as yours help bring awareness to expectations around freshness and handling in the seafood department. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Security guard was rude and used inappropriate language toward customers.
Business reply on Google
Hi D. Thank you for bringing this matter to our attention and for sharing your experience with us. We take feedback like this seriously, as respectful and professional interactions are important to us. Your comments have been noted, and we will be forwarding this information to the appropriate team for review and follow‑up. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Bakery staff ignored customer request and provided unprofessional service.
Business reply on Google
Hi Raad! Thank you for sharing your experience, we hear the inconvenience and frustration you encountered at our bakery section. This is certainly not the level of service we aim to provide, and we’re sorry that you felt ignored and disrespected during your visit. While bakery operating hours may vary, our team should always communicate this clearly and courteously, and we regret that this was not your experience. Your feedback is important to us, and we will share this with our management team to ensure proper coaching and improvement moving forward. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff member provided rude service and was distracted by personal conversation.
Business reply on Google
Hi Cheryl! Thank you for sharing this, we find your experience at the deli counter concerning. Your feedback helps highlight where service expectations may not have been met, and we’ll ensure it’s reviewed with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Security guard engaged in unprofessional and harassing behavior toward female patrons.
Business reply on Google
Hello Nate, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
The store consistently lacks available shopping carts for customers.
Business reply on Google
Hello Rosemary Rutter, we regret that we fell short during your visit and would like the opportunity to work towards a resolution. Please contact us at https://www.acmemarkets.com/inquiry/contact-us.html to tell us more. We look forward to improving your experience.
delivery drivers frequently misdeliver groceries and provide spoiled food items
Business reply on Google
Hello Junior, thank you for sharing your experience. We appreciate your feedback regarding the recent delivery issues, including incorrect address handling, groceries being left in the garage, and concerns about spoiled items. Your input is valuable as we work to enhance the reliability and quality of our delivery service. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Deli staff was rude and the chicken was excessively salty.
Business reply on Google
Thank you for taking the time to share your experience with us, Sonya. We appreciate the detailed feedback regarding the chicken and your interaction with our deli team. We will be forwarding this to the appropriate team for further review to ensure it receives the attention it deserves. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Delayed orders and poor quality of fresh products
Business reply on Google
Thank you for sharing your feedback, Anabel. We understand how important reliable service, timely orders, and fresh products are to creating a positive shopping experience. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review.
Staff refused service and was smoking marijuana on the premises.
Business reply on Google
Hi AsianSheep! Thank you for sharing your experience. The situation you described with customer service and the behavior you witnessed is not the standard of professionalism or respect customers should expect. Your feedback will be taken seriously and shared with store leadership so they can investigate and address this matter appropriately. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Customer received spoiled meat that was within the expiration date.
Business reply on Google
Thank you for sharing your feedback, Lashae. We understand your concern about receiving spoiled lamb and how this impacted your dinner plans. Your comments regarding product quality and expiration dates have been shared with the appropriate team for review as we work to ensure freshness and accuracy in our inventory. If you’d like to discuss further details or need assistance with your return, please reach out to us via the “Contact Us” page on our official website and reference this Google review.
Staff refused to accept a valid virtual gift card for payment
Business reply on Google
Thank you for taking the time to share this detailed feedback, Elizabeth. The experience you described is not aligned with our standards, and we appreciate you bringing this to our attention. If you’d like to share more details, please reach out through our Contact Us page on our official website. We appreciate your business!