Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incomplete delivery and delayed refund process for missing items.
Business reply on Google
Thank you for sharing your experience, Canreblinda. We'll forward your feedback regarding your delivery order, missing items, and refund process to the appropriate team for review. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
The store is dirty with poor stock and unhelpful staff.
Business reply on Google
Thank you for your feedback, TheTeloop. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Security guard was rude and used inappropriate language toward customers.
Business reply on Google
Hi D. Thank you for bringing this matter to our attention and for sharing your experience with us. We take feedback like this seriously, as respectful and professional interactions are important to us. Your comments have been noted, and we will be forwarding this information to the appropriate team for review and follow‑up. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Security guard engaged in unprofessional and harassing behavior toward female patrons.
Business reply on Google
Hello Nate, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
The store consistently lacks available shopping carts for customers.
Business reply on Google
Hello Rosemary Rutter, we regret that we fell short during your visit and would like the opportunity to work towards a resolution. Please contact us at https://www.acmemarkets.com/inquiry/contact-us.html to tell us more. We look forward to improving your experience.
delivery drivers frequently misdeliver groceries and provide spoiled food items
Business reply on Google
Hello Junior, thank you for sharing your experience. We appreciate your feedback regarding the recent delivery issues, including incorrect address handling, groceries being left in the garage, and concerns about spoiled items. Your input is valuable as we work to enhance the reliability and quality of our delivery service. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Delayed orders and poor quality of fresh products
Business reply on Google
Thank you for sharing your feedback, Anabel. We understand how important reliable service, timely orders, and fresh products are to creating a positive shopping experience. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review.
Staff refused service and was smoking marijuana on the premises.
Business reply on Google
Hi AsianSheep! Thank you for sharing your experience. The situation you described with customer service and the behavior you witnessed is not the standard of professionalism or respect customers should expect. Your feedback will be taken seriously and shared with store leadership so they can investigate and address this matter appropriately. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Customer received spoiled meat that was within the expiration date.
Business reply on Google
Thank you for sharing your feedback, Lashae. We understand your concern about receiving spoiled lamb and how this impacted your dinner plans. Your comments regarding product quality and expiration dates have been shared with the appropriate team for review as we work to ensure freshness and accuracy in our inventory. If you’d like to discuss further details or need assistance with your return, please reach out to us via the “Contact Us” page on our official website and reference this Google review.
Store is messy, understaffed, and failed to deliver an online order.
Business reply on Google
Hi Heather! We understand how frustrating it can be when service doesn’t meet expectations. Your feedback on customer service, checkout availability, deli wait times, and online orders is very important to us, and we’ll review these concerns to improve. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Missing online order items and unprofessional customer service staff
Business reply on Google
Hi Sue, thank you for taking the time to share your experience. We value your feedback regarding online orders and customer service interactions. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
In-store prices do not match digital coupons or advertised prices.
Business reply on Google
Thank you for sharing your experience, Alfredo. We understand how important pricing accuracy and reliable digital offers are to our customers, and we regret that your visits have not reflected the standards we strive to maintain. To help us investigate and address this further, we encourage you to visit our Contact Us page, where you can submit details directly to our support team. If possible, please include a screenshot of any pricing discrepancies or app errors you’ve encountered. We appreciate your feedback and are committed to improving your experience.
Customer experienced racial profiling and harassment by store security staff.
Business reply on Google
Hello Rio74, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this Google review? Thank you.
Damaged product and unprofessional staff behavior at the bakery counter.
Business reply on Google
Hi Lilamae, thank you for sharing your feedback. We understand the importance of quality presentation, clear communication, and professional customer service—especially when purchasing items for special occasions. Your feedback has been shared with the appropriate team for internal review. If you'd like to share further details, please reach out via 'Contact Us' on our official website, referencing this Google review.
Hispanic customers experienced racial profiling and discriminatory treatment by store…
Business reply on Google
Hello Heylin, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this Google review? Thank you.
seafood quality is poor and staff behavior is unprofessional
Business reply on Google
Hi Smooth, thank you for your feedback. We understand your recent experience with our seafood selection and one of our team members. We truly appreciate you bringing these concerns to our attention. We strive to ensure all our products are fresh and of the highest quality, and we take customer service seriously. Regarding our store policies, we understand they may sometimes feel inconvenient, but they are in place to help maintain a safe and fair shopping environment for everyone. Your input is valuable, and we’ve shared your comments with our team to help us improve. For further assistance, please reach out to us through the “Contact Us” page on our official website. Kindly include your phone number and reference this Google review so we can better assist you.
discriminatory receipt checking practices and potential fire safety exit hazards
Staff displayed poor attitude toward a customer.
The store manager displays unprofessional and disrespectful behavior toward staff and…
Business reply on Google
We aim to provide a quality shopping experience for our customers, and it's unfortunate to hear about your experience and the actions of the manager. Your experience has been shared with the appropriate teams for further review. We would like to take the opportunity to have the District Director speak with you about your experience. Please visit our website to chat or reach out to us using the Contact US link located at the bottom of our website.
Unprofessional staff ignored customers and failed to provide service.
Business reply on Google
Hello, Desiree. We appreciate you taking the time to write a review about your recent experience. We do apologize for any inconvenience you may have experienced wit the poor customer service at the deli, and not having any bags provided by the store to bag your purchase with. We value your feedback and always strive to offer the best shopping experience and competitive prices at your local Acme Markets. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.