Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
bakery failed to prepare pre-ordered birthday cakes on two occasions
Staff members at the store were rude to the customer.
Business reply on Google
Hi Andrea! Thank you for sharing your experience. We’ve noted your concern about the interactions you’ve had with staff at the deli counter and self‑checkout. Your feedback will be documented and shared with store leadership so they can review customer service practices with the team. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Customer was forced to leave self-checkout by staff without explanation.
Business reply on Google
Hello Gennie, thank you for sharing your feedback. We understand your concern about being redirected from self-checkout and the lack of clear communication. Your input helps us improve both our processes and how we interact with customers. If you’d like to provide more details or request a follow-up, please reach out via the ‘Contact Us’ page on our official website and include your phone number along with this Google review. Thank you.
Store clerk exhibits consistently rude and unprofessional behavior toward customers.
Business reply on Google
Hi Shantell, thank you for sharing your experience with us. We understand how important respectful and professional customer service is to your overall experience. Your comments will be shared with the appropriate team for review. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
Staff member exhibits discriminatory behavior toward specific customers.
Business reply on Google
Hi Candice! Thank you for sharing your feedback. We’ve noted your concerns and will make sure they’re passed along to the appropriate team to help improve the overall customer experience. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Store sells expired food and staff provided poor customer service.
Business reply on Google
Hi Smiley, thank you for sharing your experience. Your concerns about pricing, product quality, and customer service will be shared with the store team to help guide improvements. We appreciate your feedback and value your input. If there's anything else you'd like to share or need help with, please feel free to contact us through our Contact Us page on the website.
Store fails to prevent shoplifting and treats paying customers like thieves.
Business reply on Google
Thank you for sharing your concerns, Princess. We understand your frustration and want to assure you that we take the security of our stores and the impact of theft seriously. We are continually working on strategies to address shoplifting and create a more secure shopping environment for all our customers. We appreciate you bringing this important issue to our attention. We take your feedback seriously and prioritize these matters to ensure they’re addressed. Rest assured that these issues have been shared with the Store Director of ACME in Philadelphia, PA. For additional concerns or details you would like to share please visit the "Contact Us" page on our website, provide your phone number, and reference this Google review. We appreciate your patience as we work to improve your experience.
The seafood section lacks a proper selection of products.
Business reply on Google
Thank you for sharing your feedback, Felicia. We appreciate you taking the time to let us know about your experience. Your comments are valuable, and we take your feedback seriously and prioritize these matters to ensure they’re addressed. Rest assured that these issues have been shared with the Store Director of ACME Market in Philadelphia, PA. For additional concerns or details you would like to share please visit the "Contact Us" page on our website, provide your phone number, and reference this Google review. We appreciate your patience as we work to improve your experience.
Store suffers from poor maintenance, stock issues, and inefficient staff service.
Business reply on Google
Hello, thank you for taking the time to share you feedback with us. We always aim to provide our customers with a pleasant shopping experience along with quality service and products, and we do sincerely apologize that you found your visit to be very unsatisfactory. We'll gladly have our Team Leadership look into your concerns for further review and improvements. If you have any questions or would like a follow-up, please use the Chat or Contact Us link on the website to reach out. Thank you.
Deli closed earlier than advertised causing customer additional travel expenses.
Business reply on Google
Hey there, Ricky. Well we certainly understand your frustration, and we sincerely apologize that our deli staff was unable to assist you during your visit. Please know we are always looking for ways to improve, and your feedback goes a long way in helping us do this. We have shared your experience with our Management Team to be addressed as soon as possible. If there is ever anything else, don't hesitate to chat with us on our website or mobile app. We look forward to improving your shopping experience!
Manager mistreated an employee in front of customers.
Business reply on Google
Hi Kissy, we do thank you for the feedback, we do wish to follow up with you regarding this, please chat with us on our site or reach out to us through our Contact US page.
Customers feel profiled and watched by staff while shopping.
Business reply on Google
Hey, Tee. We are very sorry you feel this way, and we would the opportunity to speak with you more regarding your visit. At your earliest convenience, chat with us on the Contact Us page on our website. In the meantime, we have shared your comments and concerns with the proper Team for further review. Thank you for bringing this to our attention.
The cashier was bossy and rude to customers.
Business reply on Google
Hey there, Desiree! We sincerely apologize for the customer service you experienced at our Philadelphia location. We have shared your concerns with our Leadership Team for review. If you would like to be personally contacted to further express your concerns, please reach out to us through chat or our Contact Us page on our official website. Thank you for your feedback, and happy holidays!
The deli failed to prepare a large pre-ordered catering request.
Business reply on Google
Hello Eileen, we're so sorry about your fried chicken order. We have shared your experience with our Philadelphia Store Director for review, so we can improve our service. If you would like to be followed up with, please provide us with your best contact information via the Contact Us page on our website. Thank you.
rude staff and higher prices compared to other locations
No staff available in the seafood department during business hours.
Business reply on Google
We are sorry to hear that we missed the for you mark. Your experience is important to us, and we want you to know that we will be sharing it with our Philadelphia Leadership Team for review, so we can improve our services. If you would like to be personally contacted regarding your concerns, please chat with us through the Contact US page on our website. Thank you.
Staff racially profiled and harassed a customer in the parking lot.
Cashier overcharged for product and manager was unprofessional and rude.
customer objects to self-checkout kiosks replacing human staff
Staff failed to acknowledge or assist customer at the seafood counter.