Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mold or mildew growth observed inside the refrigerated chicken display case.
Business reply on Google
Thank you for bringing this to our attention. We understand your concern regarding the condition of the refrigerated chicken display case and the potential food safety implications of what you observed. Cleanliness and proper maintenance of refrigerated areas are important, and your feedback will be forwarded to the appropriate store team for prompt review and inspection. We appreciate you taking the time to share your experience.
Staff were rude and the store repeatedly lost chicken orders.
Business reply on Google
Thank you for sharing your experience, Mrs. Johnson. We understand how important it is for orders to be processed smoothly, especially when planning ahead for items like fried chicken. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so we can provide the best possible support.
Deli staff was rude and the chicken was excessively salty.
Business reply on Google
Thank you for taking the time to share your experience with us, Sonya. We appreciate the detailed feedback regarding the chicken and your interaction with our deli team. We will be forwarding this to the appropriate team for further review to ensure it receives the attention it deserves. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Staff refused to accept a valid virtual gift card for payment
Business reply on Google
Thank you for taking the time to share this detailed feedback, Elizabeth. The experience you described is not aligned with our standards, and we appreciate you bringing this to our attention. If you’d like to share more details, please reach out through our Contact Us page on our official website. We appreciate your business!
Sold rotten salmon and experienced persistent inventory and refund issues.
Business reply on Google
Hi Abdul, We appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Staff members are constantly watching the customer while they shop.
Business reply on Google
Hello Teron, thank you for sharing your experience. We’re committed to creating a welcoming and respectful environment for all shoppers, and your observations are important to us as we continue to evaluate and improve our store atmosphere. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
The store is highly unorganized.
Business reply on Google
Hi Wanda, Thank you for bringing your concerns about our store environment to our attention. We truly appreciate your feedback and will share it with our store team for review. If you need further assistance, please visit the “Contact Us” page on our official website. Including your phone number and referencing this Google review will help us respond more efficiently. Thank you.
Cashier failed to process a split payment as requested by customer.
Business reply on Google
Hi medinah, thank you for bringing this to our attention. Providing excellent customer service is our top priority, and your comments will be shared with the team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Rude staff and poor quality produce and bakery items.
Business reply on Google
Hi Nicole, thank you for taking the time to share your experience. We hear about the multiple issues you encountered during your visit — from the condition of our produce and bakery items to the interactions you had with our team members. This is not the level of service or quality we strive to provide, and we understand how frustrating and disappointing this must have been for you. We appreciate you acknowledging the manager you spoke with and are glad they were able to offer some support. That said, your feedback about the floral department and customer service is very concerning, and we take it seriously. We will be addressing this with our team at ACME Markets, 7700 Crittenden St, Philadelphia, to ensure better communication, professionalism, and support for our customers — regardless of the time of day or department. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The store sells expired items and rotten produce.
Business reply on Google
Hi Knight! Thank you for sharing your experience—we truly appreciate you bringing this to our attention. There is no excuse for expired items or poor-quality produce, and this falls well below the standards we strive to maintain. We've shared your feedback with store management so immediate corrective action can be taken. We understand your frustration and hope to have the opportunity to earn back your trust in the future. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
advertised prices do not match the actual checkout prices
Business reply on Google
Hi Rich! Thank you for bringing to our attention your concerns with the redemption of coupons on your purchases. We understand how frustrating this must be, and we find this situation very concerning. Our team has been made aware of your concerns, your feedback is important to us. We strive to make our customers' shopping experience easy and enjoyable, and we hold our stores to a very high standard. This matter has been shared with the Acmemarkets in Philadelphia, PA. For further assistance, please reach out to us via the "Contact Us" page on our official website, provide your phone number, and reference this Google review. Thank you.
Staff aggressively confronted a customer experiencing a mental health crisis.
Business reply on Google
Hi! We appreciate you letting us know about your experience with our store personnel during your visit to one of our stores. Our team has been made aware of your concerns, your feedback is important to us. We strive to make our customers' shopping experience easy and enjoyable, and we hold our stores to a very high standard. This matter has been shared with the Acme Markets in Philadelphia, PA. For further assistance, please reach out to us via the "Contact Us" page on our official website, provide your phone number, and reference this Google review. Thank you.
Staff repeatedly failed to follow grocery pickup arrival status instructions.
Business reply on Google
Your comments are concerning to us Gaby. We have shared this with our Pick Up Team and our Store Director for further review. So we can make this right, please visit our website to chat with us or use our CONTACT US page to provide your order number. We hope to hear from you soon, and we thank you for your patience.
The business failed to locate the customer's pre-ordered chicken.
Business reply on Google
Hello iyhana, and that is not acceptable at all! We know how important it is to fulfil orders, especially ones that are for big events. So to hear that we heavily missed the mark on this is concerning. While we have let the proper personnel know for review, we'd also like to offer you a follow up. If interested, please visit our official website and send us a chat to get started. Thank you for your feedback today and we await your chat soon.
staff members were confrontational regarding a return process
Business reply on Google
Hey there, Mia. We are very sorry to hear about your disappointment with the service received while trying to make a return! We understand your frustration, and have shared your concerns with proper personnel for further review. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Employee displayed rude behavior and unprofessional conduct toward a customer.
Business reply on Google
Hello, Sarah. We appreciate you taking the time to write a review about your recent experience. We sincerely do apologize for the terrible experience you encountered with the employee managing self-checkout. Our goal is to provide excellent customer service, and a pleasant shopping experience at Acme. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Catering order arrived significantly later than the scheduled pickup time.
Business reply on Google
So sorry to hear about your order Michele! So we can make this right, please chat with us on our site or reach out to us through our CONTACT US page with your experience so we can look into this. We hope to hear from you soon!
Store sells expired food and staff provided damaged, unhygienic product.
Business reply on Google
We are sorry to hear that this has been your experience at this location with the expired bakery items and them bakery employee, and for any inconvenience this may have caused. We have shared your feedback with our leadership team for further review. If you would like a follow-up with management, Please use the "Contact Us" page located on the bottom of our website. Thank you.
Deli closed early, dirty store conditions, and expired produce items.
Business reply on Google
We sincerely apologize that your shopping experience was not exceptional, Eric. Please know that we do care about our customers, and we want to provide the best shopping environment and customer service at fair and competitive prices and the best grocery quality at all times. We appreciate the chance to address your concerns, and it will be reviewed by our Management team. If you would like to be personally contacted regarding your experience, please visit us on our site or Contact Us page. Thank you.
Staff member refused to process a return with a valid receipt.
Business reply on Google
We're very sorry that you weren't very happy with the service this associate provided, and that her reasoning was unclear. Your concerns are important to us, and we'd like to assure you that this has been shared with the store director for further review and training purposes. If you would like to be contacted by them personally for a follow-up on this matter, please feel free to let us know how you would like to be reached by chatting with us via the contact us section of our website.