Advantage Rent A Car
🚙 Rental Cars · 3-18 Federal Cir · JFK International Airport
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unfair fines and refusal to provide itemized receipts for early returns.
Company refused refund for vehicle downgrade and added undisclosed insurance fees.
Booking cancelled by company with refusal to provide a refund
Company failed to release rental deposit hold after six months.
Long wait times and unauthorized charges added to rental bill
unauthorized overcharges and false fuel level claims by rental staff
Company charged a no-show fee despite customer following arrival instructions.
inefficient rental car booking and service process
Final rental charges significantly exceeded the advertised online price.
Vehicle mechanical issues, poor cleanliness, and unfair late fee charges.
Unexpected additional fees charged at the rental counter
The rental agency gave away the reserved car to force an upgrade.
Business reply on Google
On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Long wait times and lack of reserved vehicle availability
Business reply on Google
We apologize for the inconvenience. Unfortunately, we cannot predict whether or not other customers will return the vehicle on time for the next renter. We are currently looking for ways to improve our customers wait time. We are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. We hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Long wait times and poor vehicle inspection documentation.
Business reply on Google
On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Unsafe vehicle provided and rude staff refused to resolve the issue.
Business reply on Google
We're very sorry about your experience, Jon. Please contact customer service at [email protected] so we can further investigate the issue.
excessive wait time for reserved rental vehicle
Business reply on Google
We're very sorry about your experience, Jay. You should receive an e-mail inviting you to review your rental experience further. Please complete that survey as we greatly appreciate your feedback.
The rental agency frequently lacks available vehicles for customers.
Business reply on Google
We'rev very sorry about your experience, QingYan. We appreciate your feedback.
Reservation not honored due to lack of available vehicles
excessive administrative fees charged for toll road payments
Business reply on Google
We are very sorry about your experience, Alessandro. We do charge $23.99 per day for E-Z Toll at our New York locations due to the higher cost of tolls in that area.
Staff falsely accused customer of smoking causing them to miss flight