Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Poor customer service and disrespectful staff behavior toward passengers.
Staff members were disrespectful and lacked proper customer service training.
forced gate check-in of carry-on luggage creates risk of lost items
Lost carry-on luggage, damaged baggage, and missing meal service.
Incorrect check-in requirements caused the customer to miss their flight.
Staff member incorrectly enforced baggage policy and failed to print boarding passes.
Airline refused name change and forced purchase of a new ticket
Airline refused to correct a name error on a flight ticket
Airline provided false information, double charged fees, and oversold seat.
Long wait time and incompetent staff at the check-in counter.
Airline lost passenger luggage and failed to provide assistance.
Airline provided incorrect seat assignments and failed to respond to inquiries.
Airline forced double payment and refused to provide a refund.
Confusing check-in process and inconsistent baggage policy between partner airlines.
airline failed to deliver or locate passenger luggage
Airline refused to allow musical instrument on board despite other passengers.