Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable causing significant pickup delays and capacity issues.
Business reply on Google
Thank you for your review, Corey. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you - Isabella
Rental agency refused vehicle pickup and provided inconsistent reasons for denial.
Business reply on Google
Thank you for your review, Romain. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Rental car return was not processed timely resulting in overcharges.
Business reply on Google
Thank you for your review, Tanea. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
customer charged for duplicate insurance and unexpected toll penalties
Business reply on Google
Thank you for the positive review! We hope you have a wonderful day.
Desk clerk attempted to add customer credit card to personal device
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Confirmed vehicle booking was unavailable due to system synchronization failure.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Rental denied due to paper license and refund refused for reservation
Business reply on Google
Thank you for your review, Humberto. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reservation honored but no vehicles available for immediate rental
Business reply on Google
Thank you for your review, Alton. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Employee refused debit card payment despite customer meeting previous rental criteria.
Business reply on Google
Thank you for your review, Amanda. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Company failed to reimburse customer for necessary vehicle repairs and maintenance.
Business reply on Google
Hi Luciano, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Customer charged higher fee than quoted for returning car to location.
Business reply on Google
Thanks for your review, Howard. We'd like to look into this further for you. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Jean
Manager denied car rental and discriminated against customers based on language.
Business reply on Google
Hello Hans, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many Thanks, -RA
Excessive wait times and unhelpful staff during the check-in process.
Business reply on Google
Hi Steve, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thanks. - Lisa S
Rental agency refused pre-paid vehicles and left family stranded without transport.
Business reply on Google
Jose, we would like to look into this further. Please email [email protected] with your reservation and rental agreement numbers and all the details of your experience. Thanks. -Chris R.
Long wait times and vehicle maintenance issues with rental reservation
Business reply on Google
Hello Jana, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
customer was double charged for a rental and denied a refund
Business reply on Google
Jeanne, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Chad
Rental location closed early despite confirmed late arrival reservation
Business reply on Google
O Love, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Unexpected charges for vehicle upgrade and one-way drop-off fee.
Business reply on Google
Thank you for your review, Nasus. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Staff refused rental due to name mismatch on credit card.
Business reply on Google
Hi Jessica, thank you for sharing your experience with. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation number to [email protected]. Thanks. - Lisa S
customer charged for toll pass despite staff promise to remove it
Business reply on Google
Hi Ericka, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP