Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental vehicle was dirty and had a malfunctioning sliding door.
Business reply on Google
Hi Shashi, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Chris M
Rental agency closed despite prior assurance to wait for late arrival.
Business reply on Google
Thank you for your review, Tunde. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
Manager refused rental based on an unwritten and non-existent policy.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car provided with non-functional tail lights
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Alamo failed to provide a prepaid vehicle and ignored refund requests.
Business reply on Google
We would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Many Thanks, -Michael
No vehicles available for a confirmed reservation at closing time.
Business reply on Google
Thank you for your review, Jennifer. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Prepaid vehicle was unavailable at the rental location.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
customer was overcharged significantly beyond the agreed rental price
Business reply on Google
Hi Phil, we would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
reservation cancelled without available vehicles upon arrival
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Andy. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lisa
Reserved vehicle was unavailable upon arrival at the airport location
Business reply on Google
Thank you for your review, Juan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Rental agency failed to honor reservation and left family stranded.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Ken. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Reserved vehicle unavailable at location due to overbooking
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The business overbooks reservations and provides poor customer service.
Business reply on Google
Thank you for your feedback, Sofia. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Customer denied rental despite conflicting information from call center and email.
Business reply on Google
Thank you for your feedback, Jeremiah. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental car had flat tire and company failed to provide replacement
Business reply on Google
Darren, we're truly sorry to hear about your experience. We understand how frustrating this situation must have been. Your feedback is valuable, and we’re committed to resolving this for you. Please know that we are looking into your case to ensure better service in the future. Thank you for sharing your concerns. Please visit this link if you need further assistance: www.alamo.com/en/customer-support.html. Chris M
Alamo refused to extend rental at the original third-party rate.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Unauthorized vehicle rental and incorrect deposit charges on customer account.
Business reply on Google
Thanks for your review, Deante. We'd like to look into this further for you. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Rental company failed to release a four hundred dollar security hold.
Business reply on Google
Alexis, we take pride in our customer service and would like to look into your concern. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat.-Christopher
Alamo staff were absent and customers faced long wait times.
Business reply on Google
Thanks for your review, Holly. We’d like to look into this further for you. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -RA
Vehicle had marijuana odor and a dangerous, malfunctioning third-row seat.
Business reply on Google
Hi Shone, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - DR